The Clinical Specialist (CS) at Vektor Medical plays a critical role in delivering exceptional clinical and technical support to physicians and healthcare providers using vMap® during electrophysiology procedures and clinic evaluations. This role is highly collaborative, interfacing with both internal teams and external customers to drive adoption, ensure clinical success, and contribute to ongoing product development and training initiatives.
Key Responsibilities:
Clinical Support
- Provide expert clinical and technical guidance to physicians and staff during electrophysiology procedures and clinic visits involving vMap®.
- Educate, train, and support healthcare professionals on the safe and effective use of vMap®, including during initial onboarding and subsequent procedures.
- Assist in the onboarding of new customer sites through introductory meetings, workflow development, training, and support during initial use.
- Collaborate with the clinical and sales teams to manage case schedules and coordinate support.
- Contribute to research initiatives and provide structured feedback for product improvements and new features.
Sales Support
- Build strong, trusted relationships with physicians, lab staff, and hospital administrators.
- Partner with the sales, clinical and leadership team to understand market dynamics, competitive landscape, and evolving customer needs.
- Independently identify clinical opportunities and relay key insights to sales and leadership teams to support growth initiatives.
- Travel (automobile and airplane) to meet with current and prospective customers to discuss, demonstrate, and support clinical adoption of vMap®.
- Network with hospital and clinic personnel to expand contacts and identify key decision-makers for future engagement.
Operational Support
- Manage vMap® system updates and maintenance at assigned sites, including software upgrades and inventory support.
- Foster positive, collaborative relationships across internal teams and with external partners.
- Complete documentation, training, and case reports promptly and accurately.
Minimum Qualifications:
- Bachelor’s degree or equivalent professional experience.
- Strong technical aptitude with the ability to understand and communicate complex medical device information.
- Ability and willingness to travel extensively (more than 50%), including overnight travel.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- 2+ years of experience in medical device clinical support, cardiac electrophysiology, or equivalent education and experience.
- Experience supporting EP lab procedures or technologies such as 3D cardiac mapping or CRM devices.
- IBHRE CEPS certification is highly desirable.
Additional Requirements:
- Valid driver’s license, reliable transportation, and current vehicle insurance.
- Satisfactory background and driving record (to be reviewed as part of the hiring process).
- Strong work ethic, reliability, professionalism, and a commitment to quality.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Must meet all vendor credentialing requirements.
- Adhere to all company policies and procedures.
- Ability to stand, sit, and walk for extended periods (up to 8 hours/day).
- Environmental exposure to infectious disease and radiation.
- Ability to wear 7–9 lbs. of protective lead during procedures.