KEY RESPONSIBILITIES
- Participates in shaping, defining, and implementing Stakeholder Management Strategy based on a detailed stakeholder mapping and in accordance with the level of influence and interest of the different stakeholders (Authorities, Business, Civil society)
- Identify, map, frame, engage and compile reporting on stakeholders’ relationships (i.e., Authorities, Business & Civil Society including impacted communities)
- Manages and participates in the development of specific Stakeholder Engagement Plans (SEP) in the construction & operational Phases and monitor Contractors SE
- Develops and implements the Community Relation Plan, part of the SEP
- Ensures consistency of messaging and updates communication tools and key messages to ensure stakeholders are kept informed
- Liaises with operational, project and other teams to collect information on upcoming activities on the ground and inform stakeholders especially the PACs (Project affected communities) early
- Liaise with Local Content (LC), Human Resources (HR) and Communications teams to align messages & timely diffuse information on jobs and services opportunities to PACs
- Develops and updates the Grievance Management Procedure and oversee grievances mechanism process
- Manages and responds to concerns, questions, and expectations in an organized and tracked manner
- Monitors stakeholder engagement being undertaken as part of 3rd party CSR (Certificate Signing Request) studies
- Supervises the production and distribution of appropriate disclosure materials, including alternative methods to communicate effectively with specific stakeholders (i.e. Vulnerable groups, indigenous groups…)
- Closely coordinate with Land and Permitting teams to provide timely and adequate staff to support land access activities.
- Provide support and ensure SE representative is always accompanying project teams during field activities
- Monitor Company contractor’s stakeholder engagement activities with the help of developed Contractor Control Plans
- Maintain a Performance Dashboard of SE activities and stakeholders’ analysis
- Ensures that a track record of all stakeholder engagements, stakeholder concerns and expectations, stakeholder grievances is maintained, and commitments respected
- Prompt reporting on weak signals that represent potential risks to the activities, infrastructure, or reputation of the Company
- Collect and register all related data within the dedicated software
- Report on weekly and ad hoc basis on stakeholder engagement progress against schedule and objectives as well as human & financial issues
- Contribute to overall sustainability risk management mapping and action plan
- Launch and coordinate the execution of the required 3rd party studies
- Coordinate with M&E team to integrate studies outcomes in the Sustainability MS. Management
- Contribute to the recruitment and supervise a Stakeholder Engagement and Community Relations team
- Ensure SE staff development needs are met by mentoring, coaching and through training
REQUIREMENTS
- Bachelor’s degree in Community Development/ Sustainability/ Anthropology/ Sociology
- Minimum 15 years’ experience in Social Performance specialized roles with at least 7-10 years in stakeholder engagement management
- Excellent communication and interpersonal skills with a proven ability to develop and maintain good relations with a wide range of stakeholders
- Proven ability to work autonomous
- Good understanding of cultural, personal and community issues
- In- depth understanding of the economic, political, and social dynamics in operation
- Good reporting, negotiations, analytical, managerial and conflict management skills with High integrity, capacity to dialogue essential, superior negotiation, conflict management & communications skills
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.