Workers in Lebanon

 Customer Care Manager

  • Location:


  • Sector:

    Real Estate

  • Contact:

    Elaf Khoshnaw

  • Job ref:


  • Published:

    25 days ago

  • Expiry date:


mselect is looking for a Customer Care Manager for a real estate client in Baghdad. Candidates must have a minimum of 5 years of proven experience in customer care with minimum 3 years in managerial positions. Fluency in English and Arabic is a must.

Job Requirements
  • BA degree in Business Administrations or related
  • Minimum 5 years of proven experience customer Care with minimum 3 years in managerial positions
  • Language professionalism: English, Arabic
  • Hands on ERP system
  • Deep knowledge in quality standards
  • Able to analyze problems and conduct effective fault diagnosis
  • Understanding of customer behaviors, trends, preferences…etc
  • Customer handling including customer complaint resolution, etc
  • Developing customer complaints management policies and procedures

Key Responsibilities
  • Implement customer service policies and procedures to ensure that the company is providing the highest level of service to its customers
  • Supervise and train customer service staff to ensure that they are providing quality service and meeting customer needs
  • Respond promptly to customer inquiries, addressing any concerns or questions that may arise, and manage customer complaints, finding solutions to problems, and ensuring customer satisfaction
  • Monitor customer satisfaction, using surveys and other feedback tools to identify areas of improvement
  • Develop and implement customer retention strategies to ensure that the company maintains its reputation for quality service and retains its customer base
  • Track and analyze customer service metrics, such as customer satisfaction scores, to identify areas of improvement
  • Manage the customer service budget, allocating resources to support customer satisfaction initiatives
  • Stay up to date with industry trends and best practices to ensure that the company is providing the best possible service to its customers
  • Work closely with other departments, such as marketing, sales, and product development, to ensure that customer needs and concerns are being addressed across the company
  • Report on customer service performance to senior management, highlighting areas of success and identifying areas for improvement

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.