Blank

Operational Excellence

Location Erbil

Fee $230

Course Date

Monday, 30 June 2025

​

Course Overview

Operational Excellence is more than just improving processes—it's about embedding a culture of continuous improvement, innovation, and efficiency across the organization. This 3-day immersive course equips participants with tools and strategies to drive sustainable improvements, reduce waste, enhance quality, and create customer value. Drawing from Lean, Six Sigma, and systems thinking, the course combines conceptual learning with hands-on applications.

Target Audience: Managers, team leaders, process owners, operations staff, continuous improvement professionals

​

Learning Objectives

By the end of the course, participants will be able to:

  • Define Operational Excellence and its importance to business performance.

  • Identify and analyze process inefficiencies using Lean and Six Sigma principles.

  • Apply structured problem-solving tools to eliminate waste and enhance value.

  • Develop and implement process improvement initiatives.

  • Foster a culture of continuous improvement and employee engagement.

  • Measure and sustain operational improvements over time.

Topics

Day 1: Foundations of Operational Excellence

Module 1: Introduction to Operational Excellence

  • What is Operational Excellence?

  • History and evolution (Lean, Six Sigma, TQM)

  • Principles of a high-performance organization

  • Key success factors and pitfalls

Module 2: Customer Value and Value Stream Thinking

  • Defining value from the customer’s perspective

  • Value stream mapping (VSM) fundamentals

  • Identifying value-added vs. non-value-added activities

  • Hands-on: Creating a simple current-state VSM

Module 3: Lean Thinking and the 8 Wastes

  • Overview of Lean principles

  • The 8 types of waste (TIMWOODS)

  • Techniques to identify and reduce waste

  • Simulation/game to spot waste in processes

​

Day 2: Tools and Techniques for Excellence

Module 4: Structured Problem Solving

  • Root cause analysis (5 Whys, Fishbone)

  • PDCA and DMAIC methodologies

  • A3 thinking for structured improvement

  • Case study analysis and practice

Module 5: Process Standardization and Visual Management

  • Standard work and SOPs

  • Visual controls, 5S, and workplace organization

  • Kaizen and daily continuous improvement

  • Workshop: Creating visual process controls

Module 6: Data-Driven Decision Making

  • Introduction to basic process metrics (KPIs, cycle time, lead time)

  • Dashboards and performance monitoring

  • Using data to drive improvement

  • Simulation: Making decisions with metrics

Day 3: Culture, Leadership, and Implementation

Module 7: Building a Culture of Excellence

  • The role of leadership in Operational Excellence

  • Engaging and empowering teams

  • Communication and change management

  • Tools for sustaining improvements

Module 8: Operational Excellence in Action

  • Case studies from leading organizations

  • Identifying improvement opportunities in your organization

  • Simulation: Process redesign challenge

Module 9: Action Planning and Implementation

  • Creating your Operational Excellence roadmap

  • Prioritizing initiatives

  • Building momentum and tracking progress

  • Final presentations and peer feedback

​

Training Details

  • Language: English

  • Duration: 3 Full Days (09:30 – 17:00 each day)

  • Location: Erbil, mselect venue

  • Fee: $230

  • Certificate of Completion provided

​

Payment

Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

​

How do I register?

You can register by emailing training@mselect.com with the following details:

  • Full Name:

  • Title/position:

  • Email Address:

  • Phone number:

  • Name of the course:

​

​register now