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Emotional Intelligence

Emotional Intelligence (1)

Location Erbil

Fee $120

Course Date

Sunday, 11 May 2025

Course Overview

This two-day course on Emotional Intelligence (EI) is designed to help participants understand and apply the principles of EI in both their personal and professional lives. Emotional Intelligence is the ability to recognize, understand, manage, and influence emotions in oneself and others. By developing EI skills, individuals can enhance their communication, leadership, conflict resolution, and interpersonal relationships.

 

The course will provide participants with a solid foundation in the five core components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. Through a combination of lectures, case studies, practical exercises, and group discussions, participants will learn how to improve their emotional awareness, manage stress and emotions effectively, and build stronger relationships with others.

 

Key Learning Outcomes

  • Gain a clear understanding of emotional intelligence and its importance in various aspects of life.

  • Develop greater self-awareness and learn techniques to manage emotions and impulses.

  • Improve interpersonal skills through better empathy and active listening.

  • Strengthen leadership capabilities by applying EI principles in guiding teams and fostering positive workplace dynamics.

  • Learn how to apply EI to resolve conflicts, manage stress, and improve communication at work.

  • This course is ideal for professionals, leaders, managers, and anyone seeking to enhance their emotional intelligence for personal growth and professional success.

Course Topics

Day 1: Introduction to Emotional Intelligence and Self-Awareness

Registration and Icebreaker Activity

  • Welcome and Introductions

  • Icebreaker activity to engage participants

Overview of Emotional Intelligence

  • What is Emotional Intelligence (EI)?

      • Definition and the five key components (Self-awareness, Self-regulation, Motivation, Empathy, Social skills)

  • The Importance of EI in Personal and Professional Life

      • Impact on communication, leadership, decision-making, relationships

Objectives of Emotional Intelligence Training

  • Develop self-awareness and the ability to recognize and manage emotions

  • Enhance interpersonal skills and relationships

  • Learn to manage stress, conflict, and pressure

  • Improve leadership and team dynamics through emotional understanding

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The Core Components of Emotional Intelligence

1.Self-awareness

  • Recognizing your emotions and their impact

  • Techniques to improve self-awareness

  • Emotional triggers and their influence on behavior

2.Self-regulation

  • Managing disruptive emotions and impulses

  • Developing emotional resilience

  • Strategies for emotional self-regulation in high-pressure situations

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Emotional Intelligence in Action

Exercise: Self-Awareness Reflection

      • Journaling or group discussion on emotional triggers and how they affect behavior

      • Identifying areas for emotional growth

Case Study Discussion

      • Real-life examples of self-awareness and emotional regulation in action

      • 15:30 - 16:30 | Strategies for Developing Emotional Intelligence

How to integrate EI into daily routines

Tools for increasing self-awareness and self-regulation

Techniques to monitor emotional progress over time

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Day 2: Developing Empathy, Social Skills, and Applying Emotional Intelligence in the Workplace

Recap and Group Discussion

  • Reflecting on Day 1 takeaways

  • Sharing personal experiences with emotional intelligence since Day 1

Empathy: Understanding and Connecting with Others

What is Empathy?

      • Emotional vs. cognitive empathy

      • The role of empathy in leadership, teamwork, and communication

Developing Empathy Skills

      • Active listening techniques

      • Understanding non-verbal cues and emotions in others

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Building Social Skills for Better Interpersonal Relationships

The Role of Social Skills in Emotional Intelligence

      • Effective communication: Verbal and non-verbal strategies

      • Conflict resolution techniques

      • Building trust and rapport

Exercise: Empathy and Social Skills in Practice

      • Role-playing activities to develop and apply social skills and empathy

      • 13:00 - 14:00 | Lunch Break

EI in Leadership and Teamwork

Emotional Intelligence for Effective Leadership

      • EI competencies for inspiring and motivating teams

      • Leading with empathy and understanding

Team Dynamics and Emotional Intelligence

      • The importance of EI in team cohesion and collaboration

      • How emotional intelligence fosters a positive and productive work environment

Emotional Intelligence at the Workplace

      • How to use EI to improve workplace relationships, productivity, and conflict resolution

      • Case Study: Applying EI in real-world workplace scenarios

      • Exercise: EI Challenges at Work

            • Identifying emotional challenges in the workplace and group brainstorming for solutions

Wrap-Up, Reflection, and Action Plan

  • Personal Action Plan for Continued Emotional Intelligence Development

  • Reflect on key learnings and insights gained over the two days

  • Q&A and Closing Remarks

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Course Schedule and Details

  • Duration: 2 days

  • Time: 09:30 - 16:30

  • Language: English

  • Format: Classroom-based

  • Refreshments: included

  • Location: Erbil, mselect office

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Payment

Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

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How do I register?

You can register by emailing training@mselect.com with the following details:

  • Full Name:

  • City/Town:

  • Email Address:

  • Phone number:

  • Name of the course:

 

 

โ€‹register now