Course overview ​

This dynamic two-day program focuses on core communication skills, including active listening, asking insightful questions, and understanding the impact of non-verbal cues. Participants will learn to build rapport using simple NLP techniques like pacing and leading, enhancing their influence and effectiveness. The course also teaches how to combine voice tone, body language, and language to engage others. Using a four-point communication model, participants will be able to convey their messages more clearly, confidently, and effectively.

By the end of this course, you will be able to:

• Identify barriers to communication and ways to overcome them

• Develop your non-verbal and para-verbal communication skills

• Use the STAR method to speak on the spot

• Listen actively and effectively and ask good questions

• Use appreciative inquiry as a communication tool

• Capably speak and network with others

• Establish common ground with others

• Describe the features of emotional intelligence

The main objective of this course is to empower professionals with:

• The understanding of the essential components of effective communication

• Real-time feedback on their language structure, tone and non-verbal nuances

• The ability to recognize flaws in their own communication style

• Capability to practice recommended methods for effective communication and make personal improvements

• Understanding of the importance of effective communication personally and professionally

• Express ideas fluently through conversation

• Use their words, tone and posture to match the objective of their communication successfully

• Use assertiveness to bring out the best in one’s communication

Delivery method

This training is designed to accommodate participants’ diverse professional backgrounds and experiences. It combines classroom presentations led by an experienced facilitator with interactive elements such as group discussions, role-plays, activities, and assessments. Participants are encouraged to share their own experiences, challenges, and best practices, which the trainer integrates to enhance learning for the entire group.

Course outline

Module 1: How Well Do You Communicate?

• How well do you communicate?

• What makes a great communicator?

• Four basic principles of communication

Module 2: Use Engaging Language

• Focus on behavior, not personality

• Be specific

• “I” messages and owning your language

Module 3: Use the Power of Questions

• Controlling a conversation

• Different types of questions

• The questioning funnel

Module 4: Use Active Listening

• Evaluate your listening skills

• Listening and empathy

• Active listening

• How to listen better

Module 5: Use Non-Verbal Communication and Build Rapport

• Importance of rapport

• Matching non-verbal communication

• Importance of body language

Competitive review game

Course Details

• Duration: 2 days

• Time: 09:30 - 15:30

• Refreshments: included

• Lunch: not-included

• Language: English

• Cost: $135

• Location: Erbil

 Payment

Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

How do I register?

You can register by emailing training@mselect.com with the following details:

• Full Name:

• Position:

• Email Address:

• Phone number:

• Name of the course: