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Business Etiquette

Business Etiquette (1)

Location Erbil

Fee $150

Course Date

Tuesday, 25 February 2025

Overview

This comprehensive two-day training will equip participants with the essential business etiquette skills needed to navigate the professional world effectively. Through a mix of interactive discussions, practical exercises, and real-life case studies, attendees will learn how to demonstrate professionalism, build strong relationships, and communicate confidently in a variety of workplace settings. This training emphasizes the importance of personal conduct, communication, and cross-cultural awareness in creating a productive work environment.

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Learning Objectives

By the end of this training, participants will:

  • Gain a deep understanding of business etiquette and its role in professional success.

  • Master verbal and non-verbal communication skills to build positive professional relationships.

  • Navigate meetings, business events, and networking opportunities with confidence.

  • Understand the key principles of email and digital communication etiquette.

  • Develop the skills necessary to represent themselves and their organizations professionally.

  • Adjust their behavior to respect cultural differences and enhance global business interactions.

  • Handle challenging situations, such as conflict or mistakes, with professionalism and poise.

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Course Content
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Day 1: Mastering Professional Interactions

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Registration & Introduction

  • Welcome and icebreaker activity

  • Overview of the training objectives and agenda

  • The role of etiquette in fostering professionalism and career success

Session 1: Introduction to Business Etiquette

  • What is business etiquette and why is it important?

  • The impact of business etiquette on workplace culture and reputation

  • Key areas of focus: communication, appearance, and behavior

Session 2: Verbal and Non-Verbal Communication

  • Techniques for effective communication: tone, clarity, and listening skills

  • Understanding and using body language effectively (posture, gestures, eye contact)

  • Role of active listening and empathy in building relationships

Session 3: Professional Appearance and First Impressions

  • How appearance influences professional success and interactions

  • Dressing appropriately for different work settings (business casual vs. formal)

  • Grooming and hygiene best practices

  • First impressions and their long-term impact on professional relationships

Session 4: Effective Email and Digital Communication Etiquette

  • Writing clear, concise, and professional emails

  • Understanding email tone and response time expectations

  • Etiquette for virtual meetings: managing audio/video, background, and distractions

  • Using technology professionally (instant messaging, video calls)

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Day 2: Building Strong Professional Relationships and Navigating Social Situations

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Session 5: Meetings and Business Interactions

  • Etiquette for attending and leading meetings (punctuality, preparation, engagement)

  • The importance of time management and respecting othersโ€™ time

  • How to follow up and maintain professional accountability after meetings

Session 6: Navigating Social Situations in the Workplace

  • Attending business lunches, dinners, and networking events with confidence

  • Conversation etiquette: making small talk, handling awkward moments, and introductions

  • Respecting personal space, boundaries, and diverse personalities in the office

Session 7: Cross-Cultural Sensitivity and Global Business Etiquette

  • The importance of cultural awareness in business interactions

  • Understanding different cultural norms, customs, and expectations

  • Adapting etiquette for international business contexts

  • Avoiding cultural misunderstandings and demonstrating respect

Session 8: Handling Conflict and Difficult Situations

  • Maintaining professionalism in challenging situations (disagreements, mistakes)

  • Strategies for resolving conflicts with respect and empathy

  • The art of apology: addressing mistakes without losing professionalism

  • Final thoughts: Integrating etiquette into your everyday professional behavior

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Who Should Attend?

This two-day training is ideal for:

  • New Employees

  • Mid-Level Managers

  • Executives and Senior Leaders

  • Sales and Client-Facing Employees

  • Human Resources and Administrative Staff

Training Details

  • Duration: 2 days

  • Format: Classroom

  • Language: English

  • Time: 09:30 - 16:30

  • Refreshments: included

  • Location: Erbil, mselect office

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Payment

Must be made 5 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

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How do I register?

You can register by emailing training@mselect.com with the following details:

  • Full Name:

  • City/Town:

  • Email Address:

  • Phone number:

  • Name of the course:

For more information, call 0771 842 2380

โ€‹register now