Office Administration and Management (CPD)

Location Erbil

Fee $250


Monday, 24 June 2024


Thursday, 27 June 2024

Course Overview

This course is designed to provide participants with the essential skills and knowledge required to effectively manage administrative functions within an office environment. Through a combination of theoretical concepts, practical exercises, and case studies, participants will learn how to streamline office operations, enhance productivity, and foster a positive work environment.

Course Objectives
  • Understand the role and responsibilities of an office administrator

  • Develop effective communication and interpersonal skills

  • Learn time management techniques to optimize productivity

  • Implement organisational strategies to improve workflow efficiency

  • Acquire problem-solving and decision-making skills for office management

  • Enhance leadership and team management abilities

  • Ensure compliance with legal and regulatory requirements

  • Foster a culture of professionalism and continuous improvement

Course Outline

Module 1: Introduction to Office Administration

  • Definition and scope of office administration

  • Role and responsibilities of an office administrator

  • Importance of effective office management

Module 2: Communication Skills

  • Principles of effective communication

  • Verbal and non-verbal communication techniques

  • Active listening and feedback strategies

Module 3: Time Management and Productivity

  • Time management principles and techniques

  • Prioritization strategies

  • Overcoming common time management challenges

Module 4: Organisational Skills and Workflow Optimization

  • Organizational strategies for managing tasks and information

  • Streamlining workflow processes

  • Implementing office automation tools

Module 5: Problem-Solving and Decision-Making

  • Problem-solving methodologies

  • Decision-making frameworks

  • Handling conflicts and resolving issues in the office environment

Module 6: Leadership and Team Management

  • Leadership styles and approaches

  • Building and motivating a productive team

  • Effective delegation and empowerment

Module 7: Professionalism and Ethics

  • Ethical standards in office administration

  • Professional conduct and behaviour

  • Upholding integrity and accountability

Course Delivery
  • Instructor-led lectures

  • Interactive discussions and group activities

  • Hands-on exercises and case studies

  • Practical demonstrations and simulations

Target Audience
  • Office administrators

  • Administrative assistants

  • Executive assistants

  • Office managers

  • Anyone responsible for administrative functions within an organisation

Course Details
  • Duration: 4 days

  • Time: 09:30 – 16:30

  • Language: Arabic

  • Refreshments - included

  • Format: classroom-based

  • Location: Erbil, mselect office

  • Fee: $250


Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.


You can register by emailing with the following details:

  • Full Name:

  • City/Town:

  • Email Address:

  • Phone number:

  • Name of the course: