Role Synopsis
The Tetra Engineer is responsible for leading a team in the operation and maintenance of the Tetra Network, which includes a geographically redundant Dimetra IP Compact system with 7 base stations, 100 mobile/fixed radios, and over 1700 portable radios. This role is crucial for ensuring reliable radio communication across the field, coordinating with vendors for system support, and implementing software updates and fault management. The Tetra Engineer will manage vendor relationships to ensure adequate coverage in case of system failures, overseeing all aspects of software maintenance and operational uptime and making sure all Tetra systems are compliant. In addition, the Tetra Engineer will prepare and manage RFP (Request for Proposal) packages for Tetra-related contracts, handling the process end-to-end, as well as tracking and managing CMC licences and permits. The role also involves providing guidance and support to national staff and promoting best practices for RFP preparation for other contract needs.
Key Responsibilities
- Lead the design, deployment, and maintenance of Tetra Network infrastructure, ensuring seamless operation across a geographically redundant system
- Supervise a team of Four engineers, ensuring adherence to operational standards, fostering skill development, and promoting best practices
- Manage vendor relationships, coordinating maintenance and updates to keep the system software current and fault-free Ensure the vendor provides adequate support coverage during failures or critical incidents
- Oversee continuous monitoring of the Tetra Network, managing system performance, diagnosing issues, and implementing corrective actions to maintain high availability
- Ensure all software is updated and compatible with system requirements, coordinating with vendors to install patches and upgrades as needed
- Act as the primary escalation point for technical issues within the Tetra Network, coordinating with the team and vendor for swift incident resolution and root cause analysis
- Support with other telecommunication systems
- Prepare and manage RFP packages for Tetra-related contracts, overseeing the entire procurement process, from documentation to final vendor selection
- Provide best-practice guidance and support to national staff in preparing RFPs for other required contracts, fostering knowledge transfer and promoting consistent standards
- Maintain comprehensive records of system configurations, operational procedures, RFP documentation, and CMC licences/permits to ensure compliance with organizational and regulatory standards
- Proactively identify and address potential risks to the Tetra Network, implementing preventive measures and coordinating with vendors to maintain system resilience
Requirements
Essential Qualifications:
- Bachelor’s degree in Engineering, Telecommunications, or a related field, or equivalent experience
- Certifications related to Tetra systems and Dimetra IP Compact, or equivalent experience in radio communication network management
- 8+ years of experience in managing Tetra radio communication networks, including experience in a supervisory role
- Comprehensive knowledge of TETRA Network infrastructure, operations, and related communication protocols and encryption standards
- Skilled in network fault management, diagnosis, and performance optimization
- Experienced in vendor and contract management within TETRA systems
- Proficient in RFP preparation and management for technical environments
- Adept at communication system software upgrades, patch management, and ensuring system compatibility
- Strong interpersonal and communication skills, with the ability to manage teams and work effectively with vendors and national staff
- Leadership skills, with a focus on integrity, mentorship, and fostering a collaborative team environment
- Results-driven, with excellent time management, prioritization, and problem-solving skills
- Commitment to continuous learning and adaptation in telecommunications and RFP management
Rotation
5/2
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.