Job Purpose
The HR Manager is responsible for leading the Human Resources function, ensuring effective recruitment, employee relations, training and development, performance management, and compliance with local labor laws. The role plays a key part in fostering a positive workplace culture aligned with the service excellence goals of the hospitality sector.
Key Responsibilities
Recruitment & Staffing:
- Lead the full recruitment cycle: sourcing, interviewing, selection, and onboarding
- Partner with department heads to forecast staffing needs and build a talent pipeline
- Ensure compliance with company policies and local labor regulations
- Coordinate orientation programs for new employees
- Design and implement training and development plans to enhance employee skills and service standards
- Promote internal growth and succession planning
- Act as a point of contact for employee concerns, resolving conflicts professionally and confidentially
- Foster a positive and inclusive workplace environment
- Conduct exits interviews and provides analysis for retention improvement
- Implement and monitor the performance appraisal process
- Guide managers in setting KPIs and providing constructive feedback
- Address performance issues through coaching and formal procedures where needed
- Oversee payroll processes and liaise with Finance for accurate and timely salary disbursements
- Benchmark compensation structures to ensure market competitiveness
- Manage employee benefits, leave tracking, and attendance systems
- Ensure HR policies and procedures comply with labor laws and hospitality industry standards
- Maintain accurate employee records, contracts, and HR documentation
- Handle disciplinary actions and terminations in accordance with legal and ethical standards
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field. Master's degree preferred
- Minimum of 5 years of HR experience, preferably in the hospitality industry
- Strong knowledge of labour laws and HR best practices
- Excellent interpersonal, communication, and leadership skills
- Proficient in HRIS systems and Microsoft Office Suite
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.