Responsibilities:
- Effectively collect outstanding debt by telephone and in writing.
- Respect strictly the collection process and deadlines
- Meet daily targets including call volume, cash collection and call monitoring.
- Deal with a designated portfolio of cases, conducting investigations into the customer’s financial affairs.
- Improve collection results and contribute to the development and growth of the department.
- Understand and have the ability to adapt the approach towards different client portfolios according to the situation.
- Liaise with management to ensure work is completed on a daily basis.
- Liaise with sales and delivery team to find solutions and support
- Work within a team environment and deal with an extensive daily workload.
- Resolve billing and customer credit issues
- Take actions to encourage timely debt payments
- Perform payment clearing in system
Requirements:
- At least 3 years’ experience within a collection’s environment
- Confident communicator, with a strong and effective telephone manner
- Assertive collection style, with strong negotiating skills
- Experience of working towards targets and the ability to work to deadlines within a fast-paced environment
- Positive attitude, with a flexible approach
- Ability to handle difficult situations. Listen and communicate effectively to gain a thorough understanding of what is required
- Be proactive and act on own initiative, with the ability to make sense of issues and identify and solve problems
- Strong analytical skills coupled with good commercial awareness
- Effective time management skills
- IT skills: office
- Languages: English & Arabic (French is a plus)
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.