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Conflict Resolution & Problem Solving

Conflict Resolution & Problem Solving

Location Erbil

Fee $200

Course Date

Monday, 3 February 2025

Course Overview

This comprehensive two-day workshop will equip participants with the knowledge, skills, and strategies to manage workplace conflicts and enhance problem-solving abilities effectively. The training uses interactive activities, discussions, case studies, and practical exercises to ensure participant engagement and retention.

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Learning Outcomes

By the end of this training, participants will be able to:

  • Understand Conflict

  • Recognize the types, causes, and signs of workplace conflict.

  • Identify Personal Conflict Styles

  • Understand their default conflict management style and adapt when necessary.

  • Apply Conflict Resolution Strategies

  • Use proven strategies to address and resolve conflicts constructively.

  • Leverage Emotional Intelligence (EQ)

  • Employ EQ to enhance empathy, emotional regulation, and social awareness during conflicts.

  • Adopt Structured Problem-Solving Frameworks

  • Use problem-solving steps to make logical, actionable decisions in team settings.

  • Enhance Creativity in Problem-Solving

  • Apply brainstorming and innovative thinking to address challenges creatively.

  • Improve Communication for Conflict Management

  • Use active listening, assertive communication, and empathy to de-escalate conflicts.

  • Create Action Plans

  • Develop personal strategies to manage conflict and solve problems effectively in their roles.

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Course Content
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Day 1: Conflict Resolution Foundations

Session 1: Introduction to Conflict & Problem-Solving

  • Understanding the definition, types, and impact of conflict

  • Reflection on personal experiences with workplace conflicts

Session 2: Causes of Conflict & Conflict Styles

  • Explore common causes of conflict

  • Learn about five conflict resolution styles (Avoiding, Competing, Accommodating, Compromising, Collaborating)

  • Self-assessment: Identify your personal conflict style

Session 3: Emotional Intelligence (EQ) & Its Role in Conflict Management

  • Emotional intelligence components: Self-awareness, empathy, and social awareness

  • Strategies for applying EQ during conflicts

Session 4: Conflict Resolution Strategies & Communication Skills

  • Step-by-step strategies for conflict resolution

  • Active listening and assertive communication exercises

  • Role-playing common workplace conflict scenarios

Day 2: Problem-Solving Skills & Practical Application

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Session 5: Structured Problem-Solving Frameworks

  • 7-Step Problem-Solving Process: Define, Analyze, Brainstorm, Evaluate, Choose, Implement, Review

Session 6: Creative Problem-Solving Techniques

  • Introduction to techniques like brainstorming and SCAMPER

  • Group activities focused on creative problem-solving

Session 7: Applying Strategies to Real-Life Scenarios

  • Simulated group conflict situations and problem-solving challenges

  • Teams resolve conflicts using learned strategies and frameworks

Session 8: Action Planning & Next Steps

  • Reflect on learning and personal insights

  • Create individual action plans for applying conflict resolution and problem-solving strategies

Key Methods of Delivery

  • Interactive presentations

  • Role-playing & simulation activities

  • Reflection exercises

  • Group discussions

  • Brainstorming & creative problem-solving workshops

Training Schedule

  • Duration: 2 days

  • Time: 09:30 - 16:30

  • Format: Classroom based

  • Location: Erbil, mselect office

  • Fee: $200

Payment

Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

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How do I register?

You can register by emailing training@mselect.com with the following details:

  • Full Name:

  • City/Town:

  • Email Address:

  • Phone number:

  • Name of the course:

For more information, contact +964 (0)771 842 2380

โ€‹register now