mselect is looking to hire a Workshop Supervisor for a manufacturing client in Erbil. Candidates must have a minimum of 2 years of relevant experience. Fluency in Kurdish Arabic and English is a must.
OBJECTIVE
Coordinates and directs the service department technicians for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service. Repairs must be performed in a professional and tradesman like manner in accordance with industry accepted good practice.
RESPONSIBILITIES
OBJECTIVE
Coordinates and directs the service department technicians for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service. Repairs must be performed in a professional and tradesman like manner in accordance with industry accepted good practice.
RESPONSIBILITIES
- Prepare supervise and control workshop activities including the scheduling of work in the service department, Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
- Assist all Technicians and Apprentice Technicians in the diagnosis of mechanical problems, Ensure that Technicians and Apprentice Technicians are using their time effectively and efficiently, Upon completion of normal repairs and/or service inspect and test machinery with the Technician who completed the job to ensure the equipment has been repaired and/or serviced in accordance with the customers instructions and manufacturers guidelines
- Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time. Ensure all customer equipment, machinery is presented back to the customer in a clean and presentable standard
- Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition
- Control and set workshop behavioral standards
- Maintain staff morale
- Advise all new and existing staff of Dealership policies and procedures and adherence to these policies and procedures
- Set a regular workshop cleaning schedule highlighting employee’s specific duties;
- Make suggestions to management for improvements to the Mechanical Service Departments operations
- Maintain a well trained workforce and supervise in-house training as required
- Ensure the development and progress of all apprentices
- Assist toward keeping the workshop area clear and clean, orderly and attractive in appearance
- Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner. Assist in the coordinating after hours call outs and the weekly on call roster
- direct line of responsibility is to the Branch Manager
QUALIFICATIONS, EDUCATION REQUIREMENTS
- knowledge on workshop procedures
- B.SC Degree in Mechanical Engineering or related
- Excellent diagnostic skills
- Proficient computer skills
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process