JOB OBJECTIVE
Front-line contact between the company and the customer. Sales volume, profitability, market share, quality of customer base, receivable and inventory level; are all critical parameters ultimately influenced by the Sales Engineer’s function.
MAIN TASKS
Sales:
- Achieve and exceed sales, profitability and collection targets
- Establish a quality customer base
- Closely interact with customers, understand and identify their needs
- Demonstrate products on site to customers and establish their suitability to customers’ needs
- Identify, well in advance, upcoming projects
- Convey customer feedback to appropriate levels of management, especially feedback of technical nature
- Fully investigate and ascertain credibility of a new customer before appointment. To adhere the prescribed procedures for appointment including completion of “Customer Profile” form
- Ensure satisfactory level of after sales service
- Attend promptly to customer complaints and provide satisfactory solutions
- Clearly understand and adhere to the warranty policy
- Closely interact with ready mixed concrete, precast concrete companies, cement companies
- Communicate credit period and payment terms to customers clearly
- Assist the debt collector whenever so called upon
- Ensure completeness of sales documentation, which will be a pre-requisite if a receivable turns doubtful and legal action is required to be taken
- Initiate steps to procure products required through Central Logistics Coordinator / Regional Sales Manager
- Ensure timely delivery of goods to customers
- Ensure submission of quality certificate / data sheet / product brochures, wherever necessary
- Ensure submission of invoice and other related documents to customers without delay
- Monthly and quarterly reports of the business, as well as relevant business data for the budget and 1-year plans
- Establishes appropriate key performance indicators (KPIs) for on-time deliveries, order fulfilment accuracy, full-truck loading; manages these KPIs for minimum cost and maximum performance
- Responsible for concrete sales in the following cities (Erbil, Dohuk, Sulaymaniyah, Kirkuk, Mosul)
- Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
- Ability to identify strengths and weaknesses of team members and suitably make changes if required
- Resource management skills and ability to handle complex / sensitive issues
- Encourage team interaction, boost employee motivation, and appreciate team contribution
- Ability to match project tasks with opportunities for development so that employee potential is utilized to the max
Qualifications and Experience
Educational Credentials:
- (BA/ BBA/ MA) in Civil Engineering, Chemical Engineering, industrial Engineering or another related field
- Minimum of 3 years of related experience or equivalent combination of education and experience
- Problem Solving
- Communication in English, Arabic & Kurdish
- Interpersonal skills
- Teambuilding
- Coaching
- Motivating
- Planning & Organizing
- Negotiation
- Presentation
- Product Demonstration
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.