Overview
This course is designed to equip participants with the knowledge, skills, and attitudes necessary to understand and appreciate cultural diversity in the workplace. In today’s globalized and interconnected work environments, cultural awareness is critical to building inclusive, respectful, and effective teams. Participants will explore the impact of culture on communication, teamwork, leadership, and decision-making. Through interactive discussions, case studies, and activities, learners will develop strategies to promote inclusivity, minimize misunderstandings, and leverage cultural differences as strengths.
Learning Outcomes:
By the end of this course, participants will be able to:
Define culture and explain its role in shaping workplace behavior and communication.
Identify cultural differences and how they impact team dynamics and performance.
Recognize and address unconscious bias and stereotypes in professional interactions.
Apply culturally sensitive communication techniques.
Promote an inclusive workplace through respectful and culturally aware behavior.
Develop action plans to improve cultural awareness in their teams and organizations.
Course Objectives:
Raise awareness of personal cultural assumptions and their impact.
Enhance understanding of cross-cultural communication styles.
Equip participants with tools to manage cultural misunderstandings.
Promote respect and inclusion across diverse teams.
Encourage reflection and continuous learning on diversity and inclusion.
Course Topics and Daily Breakdown:
Day 1 – Introduction to Culture and Diversity
Time: 09:30 – 16:30
Morning Session:
Icebreaker: Cultural Identity Wheel
Understanding Culture: Definitions and Dimensions
Cultural Norms, Values, and Assumptions
Models of Cultural Differences (e.g., Hofstede, Lewis, Trompenaars)
Afternoon Session:
Stereotypes, Prejudices, and Bias
Case Study: Navigating Misunderstandings at Work
Self-Assessment: Identifying Cultural Lenses
Group Discussion: What Does Inclusion Look Like?
Activities: Reflection exercises, group discussions, scenario analysis.
Day 2 – Communication Across Cultures
Time: 09:30 – 16:30
Morning Session:
Verbal and Non-Verbal Communication in Different Cultures
High-Context vs. Low-Context Cultures
Active Listening Across Cultures
Power Distance and Authority Perceptions
Afternoon Session:
Conflict Resolution and Problem-Solving Across Cultures
Giving and Receiving Feedback in Different Cultures
Inclusive Communication Techniques
Role Play: Cultural Scenarios in the Workplace
Activities: Role-playing, communication games, video analysis.
Day 3 – Building Culturally Inclusive Workplaces
Time: 09:30 – 16:30
Morning Session:
Inclusive Leadership and Cultural Intelligence (CQ)
Recognizing and Addressing Microaggressions
Creating Safe and Respectful Work Environments
Afternoon Session:
Strategies for Promoting Diversity, Equity, and Inclusion (DEI)
Developing a Personal and Team Action Plan
Group Presentations: Inclusive Workplace Initiatives
Course Wrap-up and Evaluation
Activities: Action planning, small group presentations, final reflection.
Course Details:
Duration: 3 days
Time: 09:30 - 15:00
Language: English
Refreshments: included
Location: Erbil, mselect office
Payment
Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
How do I register?
You can register by emailing training@mselect.com with the following details:
Full Name:
Position/title:
Email Address:
Phone number:
Name of the course:
For more information, contact 0771 842 2380