ExxonMobil is one of the world's leading energy companies, with significant upstream and downstream operations across Qatar. Working with multiple contractors and highly complex contractor requirements, they needed a workforce partner who could manage their team with zero project disruption. Having made their decision to transition away from their former providers, they turned to mselect for workforce standardisation and greater operational efficiencies.
This case study demonstrates how mselect successfully provided a seamless transition and improved workforce management at ExxonMobil Qatar.
The Challenge: Transitioning Multiple Contractors to a New Provider (mselect)
Transitioning contractor employment from one provider to another without disrupting projects and teams isn't easy. Retention and continuity are among the most significant burdens to workforce success.
mselect's transitional scope involved:
Novating multiple contractors to mselect employment.
Ensuring full compliance with Qatari labour law and ExxonMobil's internal policies.
Managing contractor expectations during the transfer to ensure retention and continuity.
Standardising employment practices for improved contractor care and efficiency.
Our Approach: Introducing a Structured & Transparent Process
Working closely with ExxonMobil's HR, procurement, and compliance teams, mselect provided clear communication to all affected contractors, outlining the process and addressing concerns. Strong communication in both directions created a clear directive for the transition for everyone concerned.
mselect's next step was to offer compliance assurance. We conducted due diligence to safeguard ExxonMobil against legal and administrative risks, ensuring that all employment contracts, sponsorship transfers, and documentation complied with the requirements of Qatar's labour law.
We managed the end-to-end coordination between the outgoing agency, ExxonMobil, and individual contractors, successfully novating and transferring over 25 contractors across multiple disciplines to mselect.
During this process, we also worked on standardising employment. Our process included:
Unifying employment terms and processes across all contractors.
Implementing standardised payroll cycles, ensuring accuracy and timeliness.
Providing comprehensive medical insurance coverage aligned with best practices.
Introducing consistent HR support and grievance channels for contractors.
Results: Seamless Transitions, Happy Contractors & Operational Efficiency
mselect is used to working on a project of this scale, with multiple moving parts, so we are proud to say that we provided ExxonMobil and their contractors with an improved end-to-end experience.
All contractors were successfully transferred with zero project disruption.
Clear contractor communication and support led to a 100% retention rate during the transfer.
All regulatory and policy compliance requirements were met without issue.
Standardised payroll, benefits, and HR processes improved workforce management.
Due to the success of this project, we have continued to work closely with ExxonMobil to provide ongoing recruitment support across both technical and corporate departments in the region. By leveraging our extensive candidate network and industry expertise, we can ensure ExxonMobil has access to top talent to meet both current and future workforce demands.
mselect Provides Meticulous Contractor Management Services
We have helped many global businesses enter new markets or scale in existing ones by leveraging skilled contractors.
We can help you manage the entire process end-to-end while helping you standardise how and when they work, as well as how they will be compensated.
And we can exceed expectations because we have invested in dedicated local support teams committed to delivering your projects compliantly on time and on budget.
If you are considering using contractors for your business, contact us today to learn how we can assist you.