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Service Manager

  • Location:


  • Sector:


  • Contact:

    Omid Miri

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


mselect is looking to hire a Service Manager for an international automotive client in Sulaymaniyah, Iraq. Candidates must have a minimum of 3 to 5 years of relevant experience. Fluency in English and Kurdish is a must, Arabic is a plus.

Key Responsibilities:
  • Oversee operations in an auto service unit to ensure compliance with quality standards
  • Contact clients and convince them to bring vehicles to their unit for repairs
  • Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
  • Conduct price negotiations with clients to reach a favorable bargain for both management and client
  • Oversee the hiring and training of an effective auto service team
  • Maintain accurate record of all accounts and relevant financial information
  • Monitor inventory to regulate and ensure availability of required vehicle parts
  • Ensure automotive service staff comply with environmental laws and regulations
  • Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
  • Evaluate the performance of automotive service staff to acknowledge efficient employees and guide under performing ones
  • Listen to client complaints and assist in addressing their issues and resolving challenges
  • Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
  • Assign and schedule work duties to auto service staff according to their skills
  • Follow up customers to obtain feedback and ensure they are satisfied with received service
  • Attend workshops and study relevant publications to stay up to date with developments in the automotive service industry

Skills, Qualifications and Experience:
  • Bachelor's degree or diploma in Automotive Engineering, or a related field
  • Minimum 3-5 years of relevant experience
  • Excellent communication, negotiation, and relationship building abilities
  • Analytical mindset with the ability to interpret data and make informed decisions
  • Proficiency in MS Office and relevant software applications

Behavioral Competencies:
  • Excellent communication skills
  • Excellent leadership skills
  • People focus and Excellent Customer handling skills

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.