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Customer Support Representative

  • Location:

    Erbil

  • Sector:

    Retail

  • Contact:

    Omid Miri

  • Job ref:

    4407

  • Published:

    7 days ago

  • Expiry date:

    2024-11-28

mselect is looking to hire a Customer Support Representative for a retail client in Erbil, Iraq. Candidates must have a minimum of 1 year of experience in customer support, ideally in social media messaging. Fluency in English, Kurdish and Arabic is a must.

Job Purpose
As a Customer Support Representative, you will be responsible for managing customer interactions through various social media platforms. Your role will involve promptly addressing inquiries, resolving issues, and ensuring a positive experience for our customers, thereby upholding client’s reputation for excellence.

Key Responsibilities
  • Respond to customer messages on platforms such as Facebook, Instagram, Twitter and WhatsApp
  • Efficiently resolve customer issues and complaints while maintaining a positive tone
  • Provide accurate information regarding client’s products, services, and policies
  • Escalate complex issues to the appropriate department or supervisor when necessary
  • Stay informed about client’s products and company policies to ensure accurate and helpful responses
  • Document and track customer interactions and feedback
  • Work collaboratively with team members to enhance overall customer satisfaction

Requirements
  • Fluency in English, Kurdish and Arabic is a must
  • A minimum of 1 year of experience in customer support, ideally in social media messaging
  • Strong communication and interpersonal skills
  • Ability to manage a high volume of inquiries efficiently
  • Proficiency with social media platforms and messaging tools
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently as well as part of a team
  • A customer-centric approach with a genuine desire to assist customers
Preferred Qualifications
  • Prior experience in a similar role within the same industry
  • Familiarity with customer support software or CRM systems


Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.