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Operations Manager

  • Location:


  • Sector:


  • Contact:

    Omid Miri

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


mselect is seeking an experienced Operations Manager for a logistics client in Erbil, Iraq. Candidates must have at least 5 years of relevant experience and be fluent in English, Arabic, and Kurdish.

Key Responsibilities:
  • Develop and execute strategic plans to drive operational efficiency, improve customer satisfaction, and meet business objectives
  • Oversee all aspects of operations, including procurement, documentation, transportation, warehousing, and customs compliance
  • Ensure timely and accurate execution of shipments according to customer requirements and industry regulations
  • Manage a team of operations staff, providing guidance, support, and training as needed
  • Foster a culture of excellence by setting clear performance expectations and holding team members accountable for results
  • Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement
  • Collaborate with other departments to streamline processes and improve cross-functional cooperation
  • Stay up-to-date with industry trends, regulations, and best practices in freight forwarding

  • A minimum of 5-6 years of experience in freight forwarding or logistics operations management
  • A Bachelor's degree in business administration or a related field A Master's degree or relevant certifications (e.g., CSCP) would be an advantage
  • Strong leadership skills with the ability to inspire and motivate teams towards achieving goals
  • In-depth knowledge of the freight forwarding industry including customs regulations and international shipping practices
  • Excellent problem-solving skills with the ability to make informed decisions under pressure
  • Strong communication skills with the ability to effectively collaborate with internal teams as well as external stakeholders such as customers, suppliers, and government agencies
  • A proven track record in driving process improvements and implementing operational efficiencies

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.