Job Summary
The Country Manager oversees and manages all sales, operations, and service activities across Iraq. The role ensures full country coverage and directly handles and supports vacant provinces as required.
Key Responsibilities
- Team development: provide continuous coaching and guidance to all team members, about product knowledge and soft skills
- Product knowledge: developing and maintaining a high level of technical product knowledge through continuous training
- Pricing: set pricing and negotiate with suppliers and customers to achieve target gross margins
- Management reporting: Prepare reports to management on activities, results, payments, and forecasts for the team
- Professionalism: ensure a 24-hour response to all stakeholders, in line with the company’s culture
- Business responsibility: protect the company from eventual business risks with doubtful customers or persons, or potential problematic transactions
- Availability: always available by phone and email, even after hours, weekends, and holidays, to support the team as needed
- Accountability: take full responsibility for tasks and deadlines of the entire team
- Additional duties as assigned or required
Daily Tasks
- Achieve sales target: make sure the yearly sales target of the country is achieved
- Team management: manage the schedule and the priorities of the team, provide support with customer visits, and travel frequently to all Iraqi provinces
- Deal closing lead negotiations and deal closing for large and strategic deals
- Prospection: target new prospects who have not previously purchased from the Company, regain lost customers, and maximize the potential of existing customers
- Key accounts management: establish and manage the business with multinationals, large key accounts, and customers
- Territory coverage: ensure all provinces are covered to maximize potential business opportunities
- Product management: ensure the complete range of products is offered to all customers, and propose new products to be launched, to increase the sales potential of each customer account
- Payment collection: ensure all company payments are collected on time and avoid financial risks that might affect the company
- Operations: Manage problematic situations between Suppliers, Procurement, and Service teams Follow through all operations and admin responsibilities, including stock count, logistics, and on-time delivery
- Reporting: weekly reporting of all activities on CRM Describe in detail all the work done and the feedback from the customer
Requirements
- Degree: Engineering is a must
- Experience: minimum 8 years in people management and 12 years in sales and product management
- CRM reporting: experience in working on CRM software
- Languages: English, Arabic
- Initiative: continuously takes the initiative to discover new business opportunities
- Honesty: to always express honesty with all stakeholders about all topics
- Dedication: to go out of their way to complete tasks within the deadline
- Hard work: ensure the completion of all tasks to the fullest, up to customer satisfaction
- Relations: pleasant, respectful, professional, and positive relations with all stakeholders
- People management: ability to coach and support a team towards their development and achievement of company objectives
- Autonomy: high performer without close monitoring, always having company objectives in mind
- Negotiation: strong negotiation and people relationship-building skills
- Communication: clear verbal and written communication
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.