Key Responsibilities
- Manage the client relationships
- Execute appropriate business plan key initiatives, Clients for Life, offer developments and retention
- Lead the provision of FM Services to the highest standard meeting client requirements/expectations in a multi-site environment
- Ensure continuous improvement and growth whilst delivering the business objectives
- Full P&L accountability for a portfolio of sites
- Familiarize him/herself with the full scope of service for each site, co-ordinate the process relating to improving working capital, consistently achieving budget, and maximizing earnings before interest & tax (EBIT), whilst ensuring the highest level of customer satisfaction
- Develop, retain and attract people and create relevant and appropriate talent reviews and PDRs/EPAs for each that create a high-performing culture
- Suitably reward and recognize talent and excellent performance, but deal with non-conformance and underperformance in a structured way
- Required to communicate effectively either verbally, in writing or by presentation with clients, management team, colleagues, staff and all support services, including contractors and trade unions
- Develop positive working relationships with all stakeholders that enhance the professional reputation of the department and Company
- Fully support and participate in all Sodexo safety initiatives
- Fully understand personal safety competencies and ensure these are adhered to and updated on an ongoing basis
- Attend any identified training required to maintain the existing safe working practices and environment.
- Ensure all duties and responsibilities are undertaken in full compliance with the relevant Health and Safety at Work Act
- Ensure that all accidents, fire, loss, theft, and damage are reported to your line manager
- Ensure behaviors and attitudes are always in keeping with our business values and safety standards
- Develop a network of support that assists in supporting the business requirements
Requirements
- MENA Experienced candidate with a minimum of 15 years’ experience in managing multi-site multi-service operations
- Extensive financial and commercial awareness including experience in managing full profit and loss accountability
- Demonstrable track record of acquiring, managing and retaining facilities management contracts in a multi-site environment
- Demonstrate effective communication (verbal and non-verbal) with all contract and company stakeholders, with the ability to adapt to different audiences
- Experienced in leading Company initiatives and change management processes
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.