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Back Office Sales Support

  • Location:

    Baghdad

  • Sector:

    Logistics

  • Contact:

    Omid Miri

  • Job ref:

    3989

  • Published:

    about 1 month ago

  • Expiry date:

    2024-04-13

mselect is looking to hire a Back Office Sales Support for a logistics client in Baghdad, Iraq. Candidates must have a minimum of 3 to 5 years of experience in logistics or similar field. Fluency in English, Arabic is a must Kurdish is a plus.

JOB SUMMARY
A Sales Coordinator plays a crucial role by supporting the sales team in various administrative and coordination tasks.

KEY RESPONSIBILITIES

Order Processing:
  • Receive and process sales orders from the sales team and customers.
  • Ensure accurate and timely entry of orders into the system.
  • Coordinate with various departments to fulfill customer orders efficiently.
Customer Communication:
  • Act as a liaison between the sales team and customers.
  • Respond to customer inquiries and provide information on product availability, order status, and delivery schedules.
  • Address and resolve customer complaints or issues.
Documentation:
  • Prepare and maintain sales-related documents, such as invoices, purchase orders, and shipping documents.
  • Verify the accuracy of sales orders and related documentation.
Inventory Management:
  • Monitor and track inventory levels to ensure product availability.
  • Coordinate with the warehouse to manage stock and coordinate to handover the shipments to consignee.
Shipping and Logistics Coordination:
  • Coordinate with logistics and shipping departments to schedule deliveries.
  • Track shipments and provide customers with real-time updates on their orders.
  • Ensure that all shipping and delivery processes comply with company policies and regulations.
Sales Support:
  • Assist the sales team in preparing quotes, proposals, and presentations.
  • Provide sales representatives with necessary information and support to help them achieve their targets.
Reporting:
  • Generate and maintain sales reports to track performance and identify areas for improvement.
  • Provide regular updates to the sales team and management on sales activities and performance.
CRM System Management:
  • Update and maintain customer information in the Customer Relationship Management (CRM) system.
  • Ensure the accuracy of customer records and sales data.
Collaboration:
  • Collaborate with other departments, such as marketing, finance, and operations, to ensure seamless business processes.
  • Attend meetings with the sales team to discuss strategies and objectives.
Continuous Improvement:
  • Identify opportunities for process improvement and efficiency within the sales coordination function.
  • Provide feedback and suggestions for enhancing customer satisfaction and operational effectiveness.
Compliance:
  • Ensure compliance with company policies, industry regulations, and legal requirements related to sales and logistics.

QUALIFICATIONS
  • Experience: 3 to 5 years of sales experience


*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.
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