Job Purpose
We are seeking an enthusiastic and detail-oriented Account Manager to join our dynamic team. In this role, you will support account management operations, be able to work in business development, research, and strategically develop marketing strategies, and contribute to the overall success of our account strategies. You will work closely with your direct manager to deliver exceptional service and foster long-term relationships with clients.
Key Responsibilities
- Assist in managing client accounts and maintaining strong relationships, acting as a primary point of contact for day-to-day inquiries and support
- Collaborate with internal teams to ensure the timely delivery of services and adherence to client expectations
- Gather and analyses client feedback to identify areas for improvement and propose actionable solutions
- Prepare reports and presentations to communicate account performance and insights to senior management and clients
- Support the development and execution of account strategies to enhance client engagement and retention
- Assist in onboarding new clients and ensure a seamless transition process
- Developing 360 marketing strategies
- Coming up with creative suggestions to increase client profitability (Ex, Event, Collaboration between two businesses, adding a service)
- Conduct market studies
- Assisting in photoshoots when needed
Requirements
- Fresh or 1+ years of experience in account management, customer service, or a related field
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines
- Excellent verbal and written communication skills, with a knack for building rapport and trust with clients
- Interns related to the marketing and advertising field/background
- Bachelor's degree in business, Marketing, or a related field
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.