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Overview

This 3-day training on Essential Workplace Skills equips participants with core competencies needed to succeed in a dynamic work environment. The training covers communication, teamwork, time management, problem-solving, and workplace professionalism. It aims to enhance interpersonal effectiveness, boost productivity, and improve collaboration within teams. Through practical exercises, role plays, and real-world scenarios, participants will develop skills that are immediately applicable in any professional context.

Learning Outcomes:

By the end of this training, participants will be able to:

• Communicate effectively using verbal and non-verbal skills.

• Demonstrate strong teamwork and collaboration skills.

• Apply time management strategies to enhance personal productivity.

• Solve problems and make decisions in workplace settings.

• Adapt to diverse work environments and behave professionally.

• Manage workplace stress and demonstrate resilience.

• Improve interpersonal relationships with colleagues and clients.

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Training Outline & Topics:

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Day 1: Communication & Interpersonal Skills

09:30 – 16:30

• Session 1: Foundations of Communication

• Types of communication (verbal, non-verbal, written)

• Barriers to effective communication

• Active listening techniques

• Session 2: Building Interpersonal Skills

• Emotional intelligence in the workplace

• Giving and receiving feedback

• Managing workplace conflict constructively

• Session 3: Professional Communication

• Email and written etiquette

• Presentation skills

• Tone, clarity, and audience awareness

Day 2: Teamwork, Time Management & Problem Solving

09:30 – 16:30

• Session 1: Working Effectively in Teams

• Team dynamics and roles

• Collaboration vs. cooperation

• Trust-building and accountability

• Session 2: Time Management Essentials

• Prioritizing tasks (Eisenhower matrix, ABC method)

• Goal setting (SMART goals)

• Dealing with procrastination and distractions

• Session 3: Workplace Problem-Solving

• Structured problem-solving methods (e.g. 5 Whys, Root Cause Analysis)

• Decision-making techniques (e.g. PMI, SWOT)

• Creativity and innovation at work

Day 3: Adaptability, Professionalism & Workplace Resilience

09:30 – 16:30

• Session 1: Adaptability & Managing Change

• Responding positively to change

• Flexibility in the workplace

• Overcoming resistance

• Session 2: Workplace Ethics & Professionalism

• Professional behaviour and standards

• Responsibility and accountability

• Diversity and inclusion awareness

• Session 3: Stress Management & Resilience

• Identifying stressors

• Coping strategies and self-care

• Building personal resilience

• Wrap-Up: Action Planning & Reflection

• Personal development plans

• Peer feedback and commitments

• Certificate distribution

Training Methodology:

• Interactive Discussions

• Small Group Activities

• Role-Plays and Case Studies

• Self-Assessments & Reflection Exercises

• Facilitated Peer Learning

• Daily Recaps and Action Planning

Outcomes of the Training

• Participants will leave with practical tools to communicate, collaborate, and manage their time more effectively.

• Each participant will develop a personal action plan for continuous improvement.

• Enhanced self-awareness and confidence in professional interactions.

• Stronger sense of responsibility, adaptability, and resilience in the workplace.

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Course Details

• Duration: 3 days

• Language: English

• Price: $220

• Time: 09:30 - 16:00 pm

• Refreshments: included

• Lunch: Not included

• Location: Erbil, mselect office

Payment

Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

How do I register?

You can register by emailing training@mselect.com with the following details:

• Full Name:

• Position:

• Email Address:

• Phone number:

• Name of the course: