Course Overview
The Administrative Skills Training programme is designed to equip participants with the essential skills, tools, and techniques required to perform effectively in modern office environments. This practical course covers key competencies such as communication, organisation, time management, digital proficiency, and professional conduct. Through hands-on activities, discussions, and real workplace scenarios, participants will enhance their confidence and ability to manage daily administrative responsibilities efficiently and professionally.
Learning Outcomes
By the end of the course, participants will be able to:
Apply core administrative skills to improve daily work efficiency.
Use effective communication techniques across email, phone, and in-person interactions.
Organise tasks, documents, and schedules more efficiently.
Manage time, workload, and priorities in a structured manner.
Use essential digital tools to support administrative tasks.
Demonstrate professional behaviour and workplace etiquette.
Improve accuracy, attention to detail, and service quality in administrative tasks.
Course Objectives
This training aims to:
Strengthen participants’ foundational office administration skills.
Improve organisational, communication, and digital competencies.
Enhance professionalism and the ability to handle workplace challenges.
Support participants in building confidence and accuracy in administrative roles.
Course Content
Day 1 – Core Administrative & Organisational Skills
09:30 – 15:00
Session 1: Introduction to Administrative Roles
Responsibilities of modern administrative professionals
Key competencies for effective administration
Session 2: Time Management & Prioritisation
Planning daily and weekly tasks
Prioritisation tools (Eisenhower Matrix, ABC method)
Managing interruptions and workload pressure
Session 3: Organising Workflows & Office Procedures
Creating structure and consistency in tasks
Document management (digital & physical filing)
Best practices for scheduling and calendar coordination
Session 4: Communication Essentials
Professional email writing
Telephone etiquette and call handling
Clear, confident verbal communication
Workshop: Drafting professional messages
Day 2 – Digital Tools, Professional Conduct & Service Excellence
09:30 – 15:00
Session 5: Digital Competency for Office Tasks
Essential Microsoft Office skills (Word, Excel, Outlook)
Managing digital files and folders
Using collaboration tools (Teams, SharePoint, Google Drive)
Session 6: Customer Service in Administration
Supporting internal and external clients
Handling inquiries and complaints professionally
Building rapport and maintaining service quality
Session 7: Workplace Professionalism & Etiquette
Professional behaviour and communication
Managing confidentiality and sensitive information
Building trust and credibility in admin roles
Session 8: Accuracy, Attention to Detail & Problem-Solving
Reducing errors through structured approaches
Identifying and solving common administrative problems
Practical exercise: Reviewing and correcting admin documents
Delivery Methods
Interactive discussions
Individual and group exercises
Practical demonstrations
Case studies and real-world examples
Skill-building activities and peer feedback
Who Should Attend?
This course is ideal for:
Administrative assistants and office administrators
Receptionists and front-desk staff
Secretaries and executive assistants
Office coordinators and support staff
Entry-level employees looking to build administrative skills
Individuals transitioning into administrative roles
Anyone seeking to improve their office efficiency and professional communication
Course Details
Time: 09:30 - 15:00
Duration: 2 days
Delivery Language: English
Materials Language: English
Format: classroom based
Location: Erbil
Fee: $150
Payment
Must be made 7 working days before the start of the course, once the course gets confirmed.
Methods: Payment can be made in cash, by bank transfer or through exchange offices.
How do I register?
You can register by emailing training@mselect.com with the following details:
Full Name:
Position:
Email Address:
Phone number:
Name of the course: