Job Summary
The Manager – Compliance & Performance is responsible for developing and implementing a comprehensive contract compliance and performance management framework. This role ensures service providers meet contractual obligations, comply with applicable regulations, and deliver services in line with agreed-upon standards. The Manager will conduct audits, monitor KPIs, and provide regular compliance and performance reports to support continuous improvement and operational excellence.
Key Responsibilities
Compliance Management:
- Assist in the development and implementation of a comprehensive contract compliance management framework
- Create compliance checklists to review service provider documentation and ensure adherence to contract requirements
- Plan and implement external and internal audits to ensure compliance with bylaws, guidelines, and contractual obligations
- Monitor Key Performance Indicators (KPIs) to ensure compliance with the contract, Standard Operating Procedures (SOPs), and bylaws
- Establish a performance management process to evaluate and record service provider performance against the scope, output specifications, and service level agreements (SLAs)
- Conduct planned and ad hoc audits and inspections of service provider performance, tracking results against key performance indicators
- Conduct quality and compliance inspections to ensure adherence to applicable regulations, codes, standards, and best practices
- Develop and deliver monthly compliance and performance management reports
- Identify performance trends and recommend improvement plans to enhance service delivery quality and efficiency
- Collaborate with service providers and internal stakeholders to address compliance and performance issues
- Facilitate feedback on service delivery and ensure corrective actions are implemented as needed
Requirements
Education/Certification/Knowledge:
- Bachelor’s degree in a related field or extensive industry experience with demonstrated technical capabilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Outlook)
- Knowledge of CAFM/EAM systems and asset management principles
Minimum of 15 years of related experience in asset management or facilities management.
Skills/Abilities:
- Strong analytical skills
- Highly skilled in the technical specifications of installations
- Excellent communication skills
- Strong time-management skills
- Detail-oriented and highly organised
- Skilled in negotiation and project management
- Excellent critical thinking skills
- Working knowledge of business and data intelligence software
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.