Job Objective
The Systems Engineer holds a hands-on technical role responsible for supporting more than 500 virtual and standalone servers, as well as the associated storage and backup infrastructure. The position focuses on ensuring smooth operations, troubleshooting issues, and managing change activities. Key responsibilities include deploying, monitoring, maintaining, and upgrading servers, storage, operating systems, and software in coordination with other teams. The engineer also evaluates security vulnerabilities and manages systems using tools that monitor capacity and performance. This role is essential for delivering effective customer support, driving continuous service improvement, and fostering a culture of safety and integrity within the team.
Key Responsibilities
- Deploy, monitor, maintain, upgrade, and support servers, storage, operating systems, and software in collaboration with infrastructure and other ITC teams
- Provide support to ITC teams with project implementation
- Stay alert to security vulnerabilities and take appropriate action to mitigate risks
- Monitor and manage systems using appropriate tools such as SolarWinds, reporting on capacity, performance, and optimisation, and taking necessary remediation action
- Collaborate with the applications, network, and service desk teams to ensure effective customer support, sharing information and knowledge through processes, dialogue, and collaborative work
- Participate in weekly operational reviews
- Identify and progress continuous service improvement activities
- Identify risks to service delivery, recommend options to address them, and execute approved options
- Define and execute changes based on the agreed policy
- Manage your training plan to ensure skills and capabilities align with ITC requirements
- Actively promote a culture of Safety and Honesty within the team
Essential requirements
- University degree in the field of Engineering/IT or related discipline, or related equivalent experience
- A minimum of 2-3 years of experience in a similar ITC Infrastructure Engineer role
- A proven track record in back-office infrastructure service delivery
- OS Administration: Windows Server 2019/2022/2025 and Microsoft Exchange Online
- Experience administering Active Directory and Microsoft Azure
- Experience with VMware, Hyper-V, and ExaGrid storage systems
- Experience with VDI environments (Citrix/AVD)
- Understanding of Cloud IaaS and PaaS (preferably Azure), Hyperconverged environments
- Knowledge of data centre operations and technologies, network infrastructure components
- Good communication, analytical, and problem-solving skills
- Ability to think proactively and deliver with a focus on detail
- A delivery-focused mindset with strong customer empathy
Desirable criteria & qualifications
- ITIL V3 foundation and at least 1 ITIL Intermediate certification, preferably V3 Service Operations, Application Programming experience
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Certified: Administrator Expert (MS-102)
- VMware Certified Professional - Data Centre Virtualization (VCP-DCV)
- CompTIA Server+ & CompTIA Security+
Rotation
28 days on/28 days off
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.