Key Responsibilities
- Perform machine retrofits, repairs, inspections, preventive maintenance, and troubleshooting activities
- Prepare and submit accurate timesheets, service reports, technical documentation, drawings, and other job-related records
- Provide technical support, customer training, and after-sales service for installed equipment
- Coordinate with internal teams and customer technicians during equipment commissioning, start-up, and maintenance activities
- Build and maintain strong customer relationships by delivering professional technical support and service
- Share technical knowledge, lessons learned, and best practices across projects and teams
- Identify and report after-sales business opportunities at customer sites
- Ensure compliance with company processes, procedures, quality standards, and safety requirements
Requirements
- Bachelor's degree in Mechanical Engineering or an equivalent discipline
- Higher technical education with additional training in Customer Service is an advantage
- Minimum 3–5 years of experience in a similar industry
- Strong communication skills with fluency in English
- Knowledge of Arabic is an advantage
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.