Job Purpose
The Director of Operations Performance will provide strategic leadership and oversight of operational support activities across Oman, the UAE, and future markets. The role will lead the development and implementation of best practices, innovative standard operating procedures, and consistent operating standards across Food, Soft Services, and Hard Services to drive operational excellence. The role will integrate Supply Chain, Digital & Technology, and QHSE requirements into operational standards and ways of working, ensuring accountability, consistency, efficiency, compliance, innovation, scalability, and high levels of client and customer satisfaction across business units and operational sites. The role will also champion digital transformation, continuous improvement, and sustainability, while acting as a senior ambassador and maintaining strong relationships with clients, regulators, communities, and internal stakeholders.
Values and Behaviours
1. Safety – HSE, No Harm to People, No Harm to the Environment
- Lead by example through a visible and proactive presence, including intervening when unsafe acts or conditions are identified
- Champion a strong safety culture and act as a role model for safe working practices
- Set clear expectations and standards for safe working practices across all activities
- Ensure full compliance with HSE requirements, policies, procedures, and applicable regulations in everything the organisation does
- Take a visible and active role in identifying and implementing improvements across all areas of service delivery
- Champion a customer-first culture and demonstrate high service standards as a role model
- Continuously raise performance standards and seek opportunities to deliver innovative and unique solutions
- Conduct all business activities with honesty, transparency, and the highest ethical standards
- Champion integrity and demonstrate ethical behaviour as a role model across the organisation
- Ensure the business operates in compliance with applicable laws, regulations, policies, and governance requirements
- Benchmark performance against the best in the industry and strive for continuous improvement
- Champion efficiency and high-performance standards by leading by example
- Lead efforts to optimise financial performance, ensuring accountability and effective use of resources
- Identify opportunities to generate value, improve productivity, and enhance overall business performance
- Improve the quality of life and wellbeing of employees and the communities in which the organisation operates
- Champion a caring culture and demonstrate genuine care and support as a role model
- Recognise people as the organisation’s greatest asset and promote a people-centric culture
- Balance business objectives with social responsibility and positive community impact
Key Task and Duties
Leadership & Governance:
- Support alignment across Business Units and Support Functions, ensuring consistent implementation of strategy and operating model
- Ensure Supply Chain, D&T, QHSE Operational Excellence and Centre of Expertise functions are integrated into the operating model, aligned with Business Units and Support Function accountabilities
- Engage with the Executive Management Committee on the operational agenda, ensuring clarity of roles, responsibilities, and decision-making cadence
- Develop and provide to each business unit relevant, best-practice, and innovative standard operating procedures for all Renaissance Business Activities
- Ensure Supply Chain, D&T, QHSE and Operational Excellence are embedded into all standard operating procedures and are providing best-in-class support and continuous improvement and innovation to all operations across every business unit
- Ensure fit-for-purpose standard operating procedures are developed through engagement and collaboration with all business units that deliver on contractual obligations, KPIs, and client and customer satisfaction
- Lead and support major incident responses, QHSE investigations, and compliance reviews
- Lead digital transformation initiatives to enhance operational visibility and decision-making
- Oversee delivery of standardised processes, policies, and tools (SOPs, BPM, ERP systems) to ensure maximising site operating profitability, safety, and client and customer service quality outcomes
- Provide all relevant Standard Operating Procedure training and implementation material and support
- Provide a standardised new site mobilisation process and procedure, training and support for all new contract mobilisations for business units
- Champion operational excellence, innovation, digital transformation, and continuous improvement initiatives
- Drive cost efficiency across operations through all Standard Operating Procedures, digitalisation and supply chain
- Drive efficiency and the most competitive buying through the supply chain
- Lead forecasting, budgeting, and financial governance of all areas of COO responsibility in collaboration with Finance
Requirements
Education and Experience:
- Degree or MBA in Business, Management, Engineering, or a related discipline with 15 years’ experience or diploma with 20 years’ experience
- Proven track record of P&L ownership and operational leadership
- GCC experience and Oman market experience are highly desirable
- Demonstrated success in digital transformation, operational excellence, and client retention
- Operational Excellence and Innovation: The capability to enhance operational efficiency and drive innovation within the organisation; This includes the implementation of best practices, continuous improvement methodologies, and fostering a culture of creativity and proactive problem-solving
- Stakeholder Management and Engagement: The skill to identify, understand, and engage key stakeholders, including investors, employees, customers, and regulators; This involves building strong relationships, effective communication, and aligning stakeholder interests with organisational goals
- QHSE Management: The capability to ensure that the organisation adheres to the highest standards of quality, health, safety, and environmental practices; This involves the development and implementation of QHSE policies, procedures, and initiatives to promote a safe, healthy, and sustainable work environment
- Financial Acumen & Resource Management: The proficiency in managing financial resources effectively to ensure organisational sustainability and growth; This involves strategic financial planning, budgeting, analysis, and the optimisation of resource allocation to maximise return on investment
- Governance and Compliance: The ability to uphold and enforce corporate governance standards and regulatory compliance; This encompasses promoting ethical conduct, ensuring adherence to laws and regulations, and maintaining transparency and accountability in all business practices
- Transformational Leadership: The ability to inspire and motivate employees to exceed their own interests for the sake of the organisation and achieve exceptional outcomes; This competency involves fostering a culture of innovation, collaboration, and commitment to continuous improvement and organisational change
- Growth Mindset: The ability to embrace challenges, persist in the face of setbacks, learn from criticism, and find lessons and inspiration in the success of others; This competency fosters continuous personal and professional development, encouraging a culture of learning and improvement within the organisation
- Change Management: The ability to plan, lead, and embed organisational and operational change effectively; This involves anticipating resistance, engaging stakeholders, aligning change initiatives with strategic objectives, and ensuring that transitions are implemented smoothly, sustainably, and with minimal disruption to business performance
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.