Job Summary
The Director of Operations is a senior leadership role responsible for overseeing the operational delivery of all projects across the region, ensuring excellence in safety, performance, quality, and financial results. Reporting to the Chief Executive Officer and serving as a member of the Senior Management Team, the role provides strategic leadership across multiple departments to enhance operational efficiency, drive productivity, and support the organisation's growth and profitability objectives. The position holds overall accountability for project execution, operational performance, and profit and loss (P&L) management while fostering a culture of continuous improvement and operational excellence.
Key Responsibilities
- Ensuring financial targets and other agreed targets are met in all departments
- Providing technical support and guidance to the project delivery team as required
- Assisting the commercial manager and legal managers to prepare project-specific contracts
- Assisting the buyer(s) in the establishment of approved supply chain partners (labour and materials) to ensure cost-effective solutions are available to optimise profitability on projects
- Providing a monthly report to the head of major projects, including project progress, key delivery milestone events and project risk
- Reviewing working procedures to ascertain and apply best industry practice, ensuring continuous monitoring and improvements where required
- Effectively managing the project delivery team to optimise resource utilisation
- Keeping employees motivated and organising appropriate training as required
- Investigate any complaints or issues raised by the customer and implement any closures required
- Delivering the company values to our customers on a regular basis
- Working with department heads and senior management to get the best performance from staff
- Driving the business to increase performance and profits
- Reviewing and approving equipment needs
- Ensure the project delivery programme is maintained for each project, ensuring a logical and efficient approach is established, meeting the accepted timescales
- In conjunction with the HSEQ Officers, ensuring all projects are constructed in a safe manner and in compliance with current legislation, client specifications and industry standards
- Working with PMs, QS and the commercial department to ensure projects are invoiced as required under agreed milestone payment terms during the construction phase, through to completion
- Working with PMs and QS to establish monthly work in progress (WIP) figures as required
Requirements
- Comprehensive knowledge of project management principles and practices
- Minimum of 10 years of knowledge and experience in organisational effectiveness and operational management
- Computer literate and competent in standard office software packages
- Have excellent commercial awareness
- A good working knowledge of Health & Safety & Environmental legislation, etc. and its practical implications in a CDM environment
- Experience in Project Management on construction projects
- Previous People Management experience
- Fluency in English is a must
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.