Job Summary
The Customer Success Executive is responsible for managing customer relationships, ensuring customer satisfaction, and supporting sales growth through upselling, cross-selling, and customer retention activities.
Key Responsibilities
- Build and maintain strong relationships with customers
- Handle customer inquiries and provide timely support
- Identify sales opportunities and promote relevant products or services
- Follow up with customers to ensure satisfaction and retention
- Maintain accurate customer records in the CRM system
- Achieve assigned sales and customer service targets
Requirements
- Bachelor's degree in Business Administration or a related field
- Fluency in both English and Arabic.
- 0–2 years of experience – fresh graduates are encouraged to apply
- Strong communication and interpersonal skills
- Customer-focused with a results-driven mindset
- Proficiency in Microsoft Office and CRM systems
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.