Job Purpose
The Business Unit Director will provide strategic leadership for the business unit, ensuring the achievement of annual growth, financial, QHSE, client retention, customer satisfaction, and operational performance targets in line with the three-year business plan. The role will drive business development by building a strong pipeline of new opportunities, leading the team in identifying, bidding for, and securing new contracts, while also maximising growth across existing sites through additional scopes, extra works, and projects. The Business Unit Director will be accountable for maintaining strong client relationships, ensuring effective contract governance, operational excellence, continuous improvement, and innovation across the business unit. The role will also lead, motivate, performance-manage, and develop managers and teams, supporting talent development, internal progression, and succession planning in line with organisational values.
Values and Behaviours
1. Safety – HSE, No Harm to People, the Environment, or Assets
- Lead by example by being a visible presence, including interventions on unsafe acts
- Consider the impact of our actions on HSE and mitigate risk whenever and wherever possible
- Promote diversity and inclusion in the workplace
- Ensure compliance with all legal and regulatory requirements
- Actively support the company's CSR agenda that positively impacts and supports local communities
- Be available, listen to and value others' opinions
- Ensure a culture of respect
- Respect all tangible and intangible assets in our charge
- Create a culture of innovation and continuous improvement
- Look to develop and deliver new and unique service solutions
- Always be ready to embrace change
- Ensure a culture of accountability and responsibility
- Adhere to high standards and ethical conduct
- Manage issues through to resolution
- Manage, coach and mentor our people
- Create an environment for sharing concerns
- Improve the quality of life of all internal and external stakeholders
- Treat people as our biggest asset
Key Tasks and Duties
Leadership:
- Strategic management of assigned portfolio
- Maintain a positive outlook and demonstrate confidence, authority and professionalism
- Engage staff through active listening, coaching, and mentoring
- Oversee training, development and growth for talent management and succession planning
- Oversee performance with clear objectives and feedback
- Make sound people decisions and manage team capacity
- Recognise, reward, and celebrate individual and team success
- Represent the company as an ambassador, fostering innovation and collaboration
- Manage teams effectively, ensuring accountability, capability development, and alignment to goals
- Design and plan strategic growth of the business unit in collaboration with the commercial team
- Lead the development and governance of a strong sales pipeline of new business opportunities and deliver annual sales growth to achieve targets
- Drive initiatives for extra work and projects across each current contract within the business unit
- Identify new business opportunities in collaboration with the commercial team
- Oversee contracts/projects, ensuring quality execution and delivery
- Strengthen customer relationships and retention through engagement
- Negotiate terms, conditions, and contracts to ensure profitability
- Promote a growth mindset across the business unit that balances ambition with practicality
- Communicate effectively and follow through to ensure collaboration and results
- Collaborate strategically with the QHSE function to drive safety standards and instil a strong safety culture across all operations
- Ensure showcase site standards are maintained to reflect organisational excellence
- Engage with clients in leading the mobilisation of new contracts/projects, ensuring readiness and seamless execution
- Oversee regular contract reviews to ensure compliance, risk mitigation, and value delivery
- Collaborate with the Centre of Expertise in the design and implementation of best practice standard operating procedures and guarantee rigorous execution of operational processes, driving quality and consistency across all sites
- Ensure follow-through on operational commitments and corrective actions
- Collaborate with the HR Department to drive different people development, succession planning, rewards and recognition, engagement programs and other relevant programs
- Lead the financial planning, budgeting, and target-setting processes aligned with strategy
- Oversee compensation and benefits management, ensuring equity and alignment with performance
- Monitor Work in Progress (WIP) to ensure timely, accurate reporting
- Manage Profit & Loss (P&L) accountability for the unit, balancing revenues and costs
- Oversee invoicing and receivables to maintain healthy cash flow and minimise credit risks
- Drive compliance with internal controls, policies, and regulatory requirements
Requirements
Education and Experience:
- Bachelor’s degree or MBA in Business Administration, Management, Engineering, or related fields, with 10 years of experience or a diploma with 15 years’ experience
- Demonstrated success in growing a profitable business and managing large-scale P&L, contracts, and multi-site operations
- Experience in Oman or GCC markets, with strong knowledge of in-country value initiatives and local regulations
- Strong contract management, negotiation, and service delivery oversight capabilities
- Excellent client relationship management and retention skills
- Strong planning, budgeting, and financial management skills
- Proven P&L ownership with the ability to link financial performance to operational actions and outcomes
- Strong people leadership skills, with the ability to coach and mentor Area Managers, Operations Managers, Site Managers, Business Development Managers, and other business leaders
- Proven experience in mobilising new contracts and managing multi-site service delivery
- Strong analytical skills, with the ability to accurately review Work in Progress (WIP), budgets, forecasts, and financial performance
- Proven track record in business development and commercial growth
- Strong collaboration, stakeholder management, and influencing skills
- Demonstrated ability to lead and implement organisational change
- Calm, resilient, and tenacious under pressure, with the ability to maintain team focus, motivation, and performance during challenging situations
- Contract Management & Delivery: Ability to oversee and strategically manage contract deliverables to ensure compliance, value creation, and achievement of organisational objectives; Possesses a thorough understanding of contract law, legislation, and industry-standard forms of contract; Demonstrates expertise in managing diverse contract types, applying advanced techniques in procurement and negotiation, and ensuring effective contract administration
- Business Development: Be able to identify, develop and secure new clients and manage and retain clients to support the company’s strategic and sales targets
- Stakeholder Engagement: Stakeholder engagement is the ability to systematically identify, analyse, and communicate with stakeholders, using appropriate channels, to ensure all those impacted by change are engaged, taking account of their levels of influence and interests
- Change Management: The ability to plan, lead, and embed organisational and operational change effectively; This involves anticipating resistance, engaging stakeholders, aligning change initiatives with strategic objectives, and ensuring that transitions are implemented smoothly, sustainably, and with minimal disruption to business performance
- Budgetary Knowledge & Reporting: Prepare and provide financial information to enable the organisation to operate effectively and to make informed decisions with accurate and timely information, referencing reliable budgets and revised estimates for future activity
- Business Continuity: Ability to implement an incident management system and determine the continuity of operations as well as notification; Develop security measures, preparedness plans, response plans, and relevant training
- Oman Labour & Immigration Law: The ability to understand and apply the major regulations of the Oman Labour Law and Immigration Law in a timely and expert manner
- Operational Excellence: The ability to implement continuous improvement across the business and within all business processes by creating a culture where management and employees are invested in business outcomes and empowered to implement change
- Operational Project Management: Operationalising projects by working productively and collaboratively with a range of stakeholders to ensure project aims and outcomes are delivered
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.