Job Purpose
To lead, manage, grow and retain a portfolio of contracts and sites as allocated by the Business Unit Director. Ensure operational delivery, safety, client and customer satisfaction, and compliance with contractual, financial, and QHSE requirements. Lead, train and develop the Site Management team to prepare future Site Leadership talent to support growth. Support the Site Manager in creating and winning a pipeline of Extra Works and Projects on each site to achieve annual growth targets. Work in collaboration with Business Unit BDM’s on solutioning, pitching, winning and mobilising new client contracts. Support the Business Unit Director in achieving annual business unit targets through effective leadership, operational excellence, and workforce engagement.
Main Values and Behaviours
Safety:
- Prioritise HSE and ensure no harm to people, the environment, or assets
- Lead by example through visible presence and intervention when unsafe acts occur
- Consider the impact of actions on HSE and mitigate risks whenever possible
- Promote diversity and inclusion in the workplace
- Comply with all legal and regulatory requirements
- Support the company’s CSR initiatives and positive impact on local communities
- Value everyone and everything in our work
- Be available, listen to, and value others’ opinions
- Foster a culture of respect
- Respect all tangible and intangible assets in our care
- Look ahead to build a better future for our customers and the company
- Foster a culture of innovation and continuous improvement
- Develop and deliver new and unique service solutions
- Embrace change and adapt to new opportunities
- Promote a culture of accountability and responsibility
- Maintain high standards of honesty, ethics, and professional conduct
- Manage issues effectively through to resolution
- Nurture our people and promote a strong family culture
- Manage, coach, and mentor employees
- Create an environment where people feel comfortable sharing concerns
- Support and contribute to the communities in which we operate
- Give people the tools and freedom they need to succeed
- Improve the quality of life for all internal and external stakeholders
- Treat people as our most valuable asset
Key Duties
Leadership:
- Maintain a positive outlook and demonstrate confidence, authority and professionalism
- Engage staff through active listening, coaching, and mentoring
- Support succession planning and staff development, building capacity for future growth
- Drive performance management, ensuring objectives, accountability, and regular feedback
- Recognise, reward, and celebrate individual and team success
- Represent the company as an ambassador, fostering innovation and collaboration
- Manage teams effectively, ensuring accountability, capability development, and alignment to goals
- Promote company values and maintain strong employee engagement at all levels
- Deliver margin improvements and support new sales growth across the business unit
- Identify and secure additional work and project opportunities across each site within your existing portfolio
- Oversee contracts/projects, ensuring quality execution and delivery
- Maintain and strengthen client relationships to ensure contract retention
- Negotiate terms, conditions, and contracts to ensure profitability
- Promote a growth mindset that balances ambition with practicality
- Communicate effectively and follow through to ensure collaboration and results
- Uphold safety standards and instil a strong safety culture across all operations
- Oversee day-to-day service delivery across contracts in the assigned area, ensuring compliance with KPIs, QHSE, and contractual obligations
- Conduct regular site visits, audits, and reviews to maintain showcase standards
- Conduct contract reviews, site visits, and mobilisation activities to guarantee smooth project execution
- Train and monitor site management contracts' monthly reviews
- Maintain and enhance site standards while ensuring client satisfaction and operational quality
- Lead and support projects, extra works, and digital transformation initiatives to improve efficiency
- Drive continuous improvement, innovation, and operational excellence throughout business units
- Develop, implement, and monitor Standard Operating Procedures (SOPs) and ensure HR policies are followed
- Act as a compliance leader by conducting reviews and audits and ensuring alignment with company and client expectations
- Work closely with different functions on executions of designed programs such as people development, rewards…etc
- Lead, guide, and coach the development of showcase sites across your portfolio of sites to support new business growth within the business unit
- Manage area-level P&L accountability, labour planning, and overheads
- Control workforce costs (overtime, annual leave, temporary staff, training, recruitment) and assets (fleet, equipment)
- Ensure WIP, invoicing, receivables, and cost optimisation support business unit cash flow
- Manage workforce development to balance capability building with cost efficiency
- Monitor and report CAPEX, equipment investments, and asset utilisation
- Ensure accurate P&L reporting, invoicing, receivables management, and debt collection to sustain cash flow
- Provide financial insights, compliance assurance, and audit readiness for management decision-making
Requirements
Education and Experience:
- University degree or Higher Diploma (Hotel Management, FM, or Business-related field preferred)
- Minimum 10 years’ experience in facilities management/services, with at least 5 years in a senior operational leadership role
- Experience in both GCC and international markets is preferred for cultural and technical depth
- Demonstrated success managing multi-site operations, P&L, and client relationships
- Strong organisational and planning skills for multi-site operations
- Solid understanding of operational KPIs, QHSE standards, and compliance requirements
- Ability to manage labour planning, workforce costs, and asset utilisation
- Skilled in client interaction at site/area level to maintain satisfaction and resolve issues
- Strong supervisory and performance management skills (coaching, appraisals)
- Practical financial control skills (P&L basics, invoicing, receivables)
- Proficiency in using operational systems, reporting tools, and SOPs
- Contract Management & Delivery: Ability to oversee and strategically manage contract deliverables to ensure compliance, value creation, and achievement of organisational objectives. Possesses a thorough understanding of contract law, legislation, and industry-standard forms of contract. Demonstrates expertise in managing diverse contract types, applying advanced techniques in procurement and negotiation, and ensuring effective contract administration
- Stakeholder Engagement: Stakeholder engagement is the ability to systematically identify, analyse, and communicate with stakeholders, using appropriate channels, to ensure all those impacted by change are engaged, taking account of their levels of influence and interests
- Budgetary Knowledge & Reporting: Prepare and provide financial information to enable the organisation to operate effectively and to make informed decisions with accurate and timely information, referencing reliable budgets and revised estimates for future activity
- Business Forecasting: Demonstrates understanding of different, relevant revenue models, how to plan future revenue streams, and manage current performance, identifying and analysing risks and opportunities
- Business Continuity: Ability to implement an incident management system and determine the continuity of operations, as well as notification. Develop security measures, preparedness plans, response plans, and relevant training
- Oman Labour & Immigration Law: The ability to understand and apply the major regulations of the Oman Labour Law and Immigration Law in a timely and expert manner
- Operational Excellence: The ability to implement continuous improvement across the business and within all business processes by creating a culture where management and employees are invested in business outcomes and empowered to implement change
- Operational Project Management: Operationalising projects by working productively and collaboratively with a range of stakeholders to ensure project aims and outcomes are delivered
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.