Job Purpose
We are seeking an Account Manager to be based full-time at our client’s premises. The Account Manager will act as our company’s main point of contact on site, ensuring that all contracted facilities management and canteen services are delivered safely, efficiently, and to the required quality standards.
Key Responsibilities
- Serve as the primary on-site contact between our company, the client, service teams, vendors, and subcontractors
- Conduct daily site inspections and follow up on the quality of cleaning, maintenance, security/guarding, canteen, and other assigned facility management services
- Monitor daily operations against the service contract, agreed scope, KPIs, schedules, and client requirements
- Identify service issues, assign corrective actions, and ensure they are resolved promptly
- Receive, record, investigate, and follow up on client complaints; provide clear updates until closure
- Coordinate and manage vendors and subcontractors, including performance monitoring, attendance, site access, compliance, and service quality
- Support procurement activities, including collecting quotations, coordinating purchase requests, tracking orders, and ensuring timely availability of materials and services
- Maintain accurate daily inspection reports, incident records, service logs, vendor records, and client communication
- Prepare regular reports for management and the client on operational performance, complaints, corrective actions, and outstanding issues
- Ensure all teams comply with health, safety, hygiene, security, and site rules
- Build a professional, responsive relationship with the client and proactively identify opportunities to improve services
Requirements
- Bachelor’s degree in business administration, Facilities Management, Engineering, Hospitality, or a related field
- Fresh graduates are welcome to apply; experience in facilities management, hospitality, customer service, or site operations is an advantage
- Fluent in Arabic and English, written and spoken
- Strong communication, coordination, and customer service skills
- Good organizational skills, attention to detail, and ability to manage multiple priorities
- Ability to handle client concerns professionally and follow issues through to resolution
- Proficiency in Microsoft Office, particularly Excel, Word, and email
- Ability to work independently at a client site while representing the company professionally
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.