Course Overview
Effective coaching and mentoring are essential leadership skills that help individuals and teams improve performance, develop new capabilities, and achieve their professional goals. This practical course provides participants with the knowledge and techniques needed to coach and mentor employees effectively, foster continuous learning, build trust, and support career development within the workplace.
Through interactive activities, real-life scenarios, and practical coaching exercises, participants will learn how to conduct effective coaching conversations, provide constructive feedback, and create development plans that encourage long-term growth and performance improvement.
Learning Outcomes
By the end of this course, participants will be able to:
Understand the differences between coaching, mentoring, and managing.
Recognize the role of a coach and mentor in employee development.
Build trust and establish productive coaching relationships.
Apply effective communication and active listening techniques.
Ask powerful coaching questions that encourage reflection and problem-solving.
Deliver constructive feedback that motivates performance improvement.
Develop individual coaching and mentoring plans.
Support employees in setting and achieving professional goals.
Handle challenging coaching situations with confidence.
Foster a culture of continuous learning and development.
Course Content
Module 1: Introduction to Coaching and Mentoring
Understanding coaching and mentoring
Key differences between coaching, mentoring, training, and managing
Benefits to individuals and organizations
Characteristics of effective coaches and mentors
Module 2: Building Effective Coaching Relationships
Establishing trust and credibility
Setting expectations and boundaries
Confidentiality and ethics
Developing rapport
Module 3: Communication Skills for Coaches
Active listening techniques
Powerful questioning skills
Emotional intelligence in coaching
Understanding different communication styles
Module 4: Coaching Models and Techniques
Introduction to the GROW Model
Goal setting and action planning
Encouraging accountability
Coaching for performance improvement
Module 5: Mentoring for Career Development
Supporting employee growth
Knowledge sharing and experience transfer
Developing future leaders
Career planning discussions
Module 6: Giving Feedback and Handling Difficult Conversations
Constructive feedback techniques
Performance coaching conversations
Managing resistance to change
Resolving common coaching challenges
Module 7: Developing Coaching Action Plans
Creating individual development plans
Measuring coaching effectiveness
Follow-up and continuous improvement
Personal coaching practice
Training Methodology
Interactive presentations
Group discussions
Practical coaching exercises
Role plays and simulations
Case studies
Individual and team activities
Peer coaching sessions
Course Details
Duration: 2 days
Time: 09:30 - 15:00
Language: English
Format: Classroom-based (online option available based on request)
Location: Erbil
Refreshments: included
Lunch: not-included
Certification Requirements
Participants will receive an mselect Certificate of Completion upon successful completion of the training, provided they meet the following requirements:
Attend at least 80% of the training sessions.
Actively participate in discussions, practical exercises, and group activities.
Successfully complete all required practical activities and assessments (where applicable).
Payment
Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
How do I register?
You can register by emailing training@mselect.com with the following details:
Full Name:
Position/Title (If applicable):
Email Address:
Phone number:
Name of the course: