The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is. This three-day training program will equip you with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.
By the end of this training course participants will be able to:
Handle initial contact and business introductions professionally and confidently.
Create and maintain an impression of credibility, power and efficiency during business meetings.
Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
Gain practical tips on handling the most important issues related to professional workplace attire.
Follow key guidelines of proper written communication etiquette.
Display proper attention to etiquette, protocol and manners of formal business dining.
Module 1: Professional Business Introductions:
Proper business introductions and making a great first impression.
The proper handshake.
Social and business introductions.
Business cards and introductions.
Etiquette status cards skill practice activity.
Module 2: Business Meetings Etiquette:
Are meetings a waste of time?
General business etiquette guidelines.
Arriving early and arriving late.
Seating etiquette considerations.
Module 3: Telephone Etiquette:
First impressions - Activity.
Preparing before you call.
Telephone etiquette and protocol considerations within a business setting.
Basic telephone etiquette.
Module 4: Business Attire:
The importance of proper business attire.
Proper business attire for women.
Proper business attire for men.
What exactly is “Business Casual”?
Module 5: Business Correspondence Etiquette:
Written communication etiquette guidelines.
Before you hit “Send”.
Module 6: Business Dining Etiquette:
Business meals pre-planning arrangements.
The seating dilemma.
The ordering dilemma.
Table set-up scramble - activity.
Handling formal dining mishaps.
Learners are assessed via a range of assessment methods to ensure that all the learning outcomes and assessment criteria are met in a way that enhances their learning experience.
Real world examples are examined in detail and delegates are then asked to participate in similar setups to use the Business etiquette principles discussed during course.
Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
The time and duration.
Duration: 3 days
Time: 09:00 – 15:00 pm
How do I register?
You can register by emailing email@example.com with the following details:
Name of the course: