Course overview
This 3-day masterclass is designed for HR and business professionals who want to move beyond traditional appraisal models and build a more modern, practical, and fair performance management approach.
The programme takes participants through the full performance management journey, from goal setting and performance expectations to check-ins, underperformance, calibration, development, reward linkage, analytics, governance, and implementation.
Certificates
This course offers HCRI certificate to the successful candidates.
Learning objectives
Understand the design principles of modern performance management
Set clearer goals and stronger performance expectations
Improve check-ins, feedback, and coaching conversations
Address underperformance earlier and more effectively
Improve fairness through evidence and calibration
Connect performance outcomes to development, talent, and reward decisions
Build a practical roadmap for workplace application
Trainer Bio
Mansour Al Baghdadi is a Chartered MCIPD HR leader with over 20 years of international experience across the UK, Saudi Arabia, UAE, and Syria. He specialises in HR strategy, organisational development, change management, and leadership capability building. Mansour holds an MSc in Human Resource Management from Heriot-Watt University and is fluent in English and Arabic.
He currently serves as Global Senior Partner, People & Culture at BP in London, advising senior executives, leading major transformation projects, and driving global talent, DE&I, and leadership development priorities. Mansour is recognised for delivering practical, business-focused HR solutions that strengthen performance and elevate employee experience. Before joining bp, he delivered 26+ consulting projects across Europe and the Middle East and trained more than 3,000 HR and management professionals, designing complete HR frameworks including organisation structures, rewards, job families, and performance models.
Training Content
Day 1
Modern Performance Management Reality Check
Why traditional performance management often fails
The shift from annual reviews to continuous conversations
What modern performance management should achieve
Setting Better Performance Expectations
Using OKRs, KPIs, and Must-Succeed priorities
Writing clearer and more measurable objectives
Aligning goals with business and role priorities
Linking Goals to Competencies and Behaviour
Measuring both results and behaviours
Defining “what good looks like”
Using competencies to improve clarity and consistency
Day 2
Continuous Feedback and Check-ins
Structuring effective performance conversations
Making feedback timely, specific, and useful
Creating a practical check-in rhythm
Coaching and Feedback Skills for Managers
Strengthening the manager’s coaching role
Using structured feedback models
Asking better coaching questions
Handling Underperformance Early
Recognising early warning signs
Diagnosing skill, will, and context issues
Choosing the right intervention early
Day 3
Calibration and Fairness
Reducing inconsistency and bias in ratings
Improving evidence quality in discussions
Running simple and fair calibration sessions
Turning Performance into Development and Reward Decisions
Using performance to support development planning
Linking performance to talent and recognition decisions
Understanding pay linkage carefully and fairly
Action Planning and Implementation
Identifying practical PM improvement priorities
Building a realistic 90-day roadmap
Strengthening manager adoption and follow-through
Learning Methodology
Facilitator-led input and case discussion
Group activities, role-plays, and simulations
Practical templates and final action planning
Course Details
Duration: 3 days
Materials Language: English
Delivery Language: English
Price Per Person: $200
Time: 13:00 - 16:00
Format: Virtual
Payment
Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
How do I register?
You can register by emailing training@mselect.com with the following details:
Full Name:
Position:
Email Address:
Phone number:
Name of the course: