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Business Assistant Skills (CPD)

Location Erbil

Fee 325


Monday, 3 October 2022


Wednesday, 5 October 2022

Business Assistant Skills (CPD)

Administrative assistants, secretaries and office managers need a strong set of essential skills to enable them to more efficiently and effectively manage their work environment and ensure their success in their critical role and the success of their managers and other team members who depend on them for support. This three-day training program is packed with techniques for improving the most essential basic business writing skills as well as both verbal and non-verbal communication in general in addition to proper time management and general office organization techniques that will help administrative assistants, secretaries and office managers in performing their day to day tasks more confidently and professionally.

Course Objectives

By the end of this training course participants will be able to:

  1. Explain six basic principles of communication.

  2. Communicate clearly, confidently and assertively.

  3. Listen and ask insightful questions to interact more effectively.

  4. Combine voice tone and non-verbal communication with appropriate language to influence others.

  5. Enhance their business writing skills by using a five-step business writing process.

  6. Set clear goals and objectives for better planning and performance.

  7. Improve their organization skills.

Outline of topics

Module 1 : Communicate clearly and confidently:

  • How well do you communicate?

  • Six basic principles of communication.

  • Focus on Behavior NOT personality.

  • Being specific.

  • Use the power of questions.

  • Listen Actively.

  • Communicate assertively.

  • Understanding Non-verbal communication.


Module 2 : Professional Business writing:

  • The professional business writing process.

  • Pre-writing steps.

  • Editing your writing.

  • Conciseness.

  • Active and passive voice.

  • Parallel construction.

  • Proofreading your writing.

  • Sentence agreement.

  • Punctuation.

  • Spelling.


Module 3 : Getting organized:

  • Organizing your workspace.

  • Dealing with email and paperwork.

  • Prioritizing and using a to do list.

  • Planning and scheduling.

  • Planning small and large meetings.

About the Trainer:

Alvina has 10 years of experience in strategy consulting. She has delivered strategy and business development projects for well-known global companies such as Honda and Toyota and she has a focus on value chain analysis and internal control strategies.

Alvina has extensive experience in building and analyzing business cases for large projects as well as a proven track record in project management. She has been engaged in several high-profile strategy projects for various individuals, US startups, emerging organizations as well as companies in Kurdistan & Pakistan. She has extensive experience in writing in the self-help niche for global clients in London, Australia, Switzerland, Colombia, Netherlands, New Zealand, Ohio, Pennsylvania, New Jersey, Berkeley, Lake Wales, Canada, Pueblo, Dallas, Italy, Japan, Philippines, Vietnam, Israel, Ukraine, Bulgaria, Portugal, Bangladesh, Oman, Bahrain, Iraq, Iran, India, China, Malaysia, Pakistan.Today Alvina is running a company “thewriterslounge” and she continues to use her skills in consulting and professional writing.

Qualifications include: Certificate in Project Management (PMI), Certificate in Transformation Intelligence (Deloitte), Certificate of Technical Excellence 2020 Heads Up Internal Control (Deloitte), Certificate of technical writing (Deloitte), Bachelor’s in Commerce (Uok), Diploma in Advanced Financial Accounting (ACCA).

Time Schedule
  1. Time: 09:30 – 16:00 pm

  2. Language: English

  3. Location: Erbil, Iraq

  4. MSELECT Certification & Refreshment included

  5. Price: 325 USD

Where are classes held?

All courses will take place at MSELECT Academy’s training center in Erbil.


How do I register?

You can register by emailing with the following details:

  1. Full Name:

  2. City/Town:

  3. Email Address:

  4. Phone number:

  5. Courses you wish to take:


For more information, please call 066 261 4455 or (0)772 617 5794